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Horizon Services, LLC. · 1 day ago

Sales Re-Hash Specialist

Audubon,PA,US

Full-time

Onsite

Mid Level

$100K/yr - $270K/yr

3+ years exp

Horizon Services, LLC. is a trusted name in plumbing, heating, and air conditioning with over 30 years of experience. They are seeking a Sales Recovery Specialist responsible for converting unsold residential service estimates into completed sales across HVAC, plumbing, and electrical, while collaborating with various teams to ensure a seamless customer experience.

Heating Ventilation and Air Conditioning (HVAC)Home ServicesService Industry

Responsibilities

Execute structured follow-up campaigns to customers with pending/unsold estimates via phone, text, and email

Convert unsold estimates to closed sales using consultative discovery, objection handling, and tailored solution proposals (including financing and package options)

Maximize revenue recovery across HVAC install/repair, plumbing, and electrical; identify cross-sell/up-sell opportunities and membership enrollments

Manage personal recovery pipeline, prioritize by value and likelihood, and maintain accurate, timely CRM documentation

Partner with branch leadership, sales, dispatch, and field managers to coordinate next steps, scheduling, and a seamless handoff to operations

Track and analyze personal performance (conversion, average ticket, cycle time) to refine outreach cadences and scripts; share trends and voice-of-customer feedback

Participate in coaching, team huddles, and sales training; adopt company SOPs, compliance standards, and quality expectations

Perform other duties as assigned to support sales recovery initiatives and customer experience

Qualification

Sales RecoveryCRM ProficiencyConsultative SellingPersuasion & NegotiationAnalytical SkillsCustomer FocusOrganization & Time ManagementIntegrity & EthicsCommunication SkillsWorking Under Pressure

Required

High School Diploma or GED required; Associate's or Bachelor's degree preferred

3+ years of proven success in outside/inside/B2B sales or residential home-services sales

Demonstrated record of meeting/exceeding sales targets

Proficiency with CRM systems, email/SMS outreach tools, and Microsoft Outlook, Excel, and Word

Comfortable with high-volume outreach and structured follow-up cadences

Availability for occasional evenings/weekends during seasonal demand peaks

Must pass any background checks permissible by law and required by company policy

Preferred

Associate's or Bachelor's degree

Familiarity with home-services platforms (e.g., ServiceTitan)

Benefits

Competitive compensation

Consistent work

Professional and personal growth

Wellness

Fun, friendly work environment

Company

Horizon Services, LLC.

Horizon Services is the premier heating, air conditioning, plumbing, drain cleaning and sewer services company in Delaware (New Castle County & Kent County), Pennsylvania (Delaware County, Chester County, Montgomery County & Bucks County), New Jersey (Gloucester County, Camden County, Burlington County, Mercer County, Somerset County, & Middlesex County) and Maryland (Cecil County, Baltimore County, Carroll County, Harford County, Montgomery County, & Howard County).

Founded in 1987

Wilmington, Delaware, USA

501-1000 employees