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United Rentals Life · 7 hours ago

INSIDE SALES REP

Goldsboro, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

United Rentals is the world's largest equipment rental provider, offering opportunities for growth and development. As an Inside Sales Rep, you will act as a key customer contact, responsible for recommending solutions, processing orders, and providing exceptional customer service across various product lines including fluid solutions and trench safety.

Construction

Responsibilities

Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including electric and hydraulic pumps

Process rental quotations, reservations and contracts

Establish new rental and sales accounts by serving walk-in and call-in customers

Educate customers about proper equipment use

Coordinate with all inside and outside branch employees to deliver customer satisfaction

Coordinate and track daily equipment pickups and returns

Run all reports necessary to monitor equipment and facilitate smooth operations

Maintain accurate inventory records of branch assets

Other duties assigned as needed

Generate and bill daily sales based on inventory additions and sales activity

Distribute customer invoices and ensure delivery to the correct contacts

Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps

Audit invoices for accuracy in rentals, sales, and lease agreements

Process buyout pricing and culled material sales as outlined in project agreements

Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately

Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups

Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation

Maintain strong relationships with the sales team and provide consistent internal support

Process orders using RentalMan and URMT systems, including reservations, sales, rentals, and returns

Review account statuses, obtain approvals for suspended accounts, and help customers get set up on terms

Manually enter and track credit applications and tax exemption forms

Maintain and update customer contact information in RentalMan, including activating/deactivating contacts as needed

Set up new cash customer accounts and assist with credit applications that cannot be submitted via links

Manage and update spreadsheets related to billing and AR data to ensure accuracy and consistency

Complete and submit vendor forms, W-9s, banking information, COI requests, and tax documentation upon request

Edit job details and update customer records as needed in RentalMan

Participate in a rotating weekend on-call schedule within a three-person team

Coordinate holiday PTO schedules in collaboration with internal team members

Other duties as assigned

Qualification

Sales experienceCustomer service skillsFluid solutionsProficiency with MS OfficeEngineering aptitudeTeamworkInterpersonal skillsCommunication skillsAttention to detail

Required

Bachelor's degree preferred or equivalent experience

Strong sales and customer service skills

Proficiency with MS Office (especially Word and Excel)

Excellent teamwork, interpersonal and communication skills

Keen attention to detail and diligent attention to safety

Valid driver's license with acceptable driving record

Associate's degree or equivalent combination of experience and education (Bachelor's degree preferred)

Strong customer service orientation and sales experience/skills

Strong verbal and written communication skills

Engineering aptitude: ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects

Ability to drive an F-250 truck, cargo van and/or pull a trailer for deliveries and obtain a DOT medical card (required for deliveries by DOT regulations)

Ability to be on-call as needed, for deliveries, answering calls, and be on-call rotation with other team members of the branch. (On-call pay will be included)

High School diploma or equivalent

2+ years of experience in inside sales, billing, AR, or customer service preferred

Strong analytical, organizational, interpersonal and communication skills

Proficient in Microsoft Excel and data management

Ability to work collaboratively in a fast-paced environment and manage multiple priorities

Detail-oriented with strong problem-solving skills

Professional, customer-focused and service-oriented

Ability to manage time effectively and meet deadlines