Docusign · 11 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expDocusign is a leading company in e-signature and contract lifecycle management, serving over 1.5 million customers worldwide. They are seeking a Technical Support Engineer (TSE) who will act as a strategic customer advisor and resolve technical support inquiries while working closely with various functional areas within the company.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Provide outstanding technical support for the Docusign Intelligent Agreement Management (IAM) and associated services
Handle incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
Use broad technical product expertise within IAM areas to help customers increase adoption
Use support tools and resources vital to solve the customer issue, including Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling
Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience
Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
Handle escalated cases from internal channels to troubleshoot issues customers face when using Docusign products
Provide support for internal peers for inquiries on product knowledge and engagement paths
Meet and exceed Docusign Customer Support service level goals for areas of IAM expertise
Qualification
Required
Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area
2+ years of SaaS troubleshooting experience in a Technical Support capacity
Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or similar
Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
Salesforce administration work experience
Fluent in English
Experience with Microsoft, Dynamics and/or SharePoint domain administrator
Preferred
Self-motivated, goal-oriented, interpersonal skills and outstanding time management skills
Subject Matter Expert for at least one vertical across Docusign technologies
Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence
Ability to troubleshoot regular expressions and other complex data validation rules
Possesses a deep understanding of Docusign User Models
2+ years experience supporting Docusign eSignature and related products
Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth
Familiarity with structured query languages such as SQL and SOQL
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
Ability to collaborate with peers across the organization without friction
Familiarity with Docusign Contract Lifecycle Management workflows and architecture
Professional experience within relevant industries for which Docusign provides solutions
Salesforce Admin certification(s)
Microsoft System Administration work experience
Windows PowerShell scripting work experience
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-16
2026-01-15
Company data provided by crunchbase