CooperCompanies · 2 months ago
Supply Chain Planning Key Account Senior Specialist
209 High Point Drive, Victor, NY, 14564, US
Full-time
Hybrid
Mid, Senior Level
$74K/yr - $99K/yr
5+ years expCooperCompanies is a company focused on delivering innovative solutions in the medical device industry. They are seeking a Supply Chain Planning Key Account Senior Specialist to manage and deliver solutions for key customer accounts while coordinating with internal teams to ensure service excellence.
Medical Device
Responsibilities
Serve as the key liaison between Supply Chain, internal teams, and key customer accounts to ensure seamless communication and coordination
Build and maintain strong relationships across cross-functional teams and with key customers to support business objectives
Advocate for customer needs within CooperVision, ensuring high levels of service and support are consistently delivered
Own the analysis and reporting of service performance metrics for key accounts, providing actionable insights
Lead regular customer review meetings, sharing updates on KPIs, performance, and issue resolution
Collaborate with the supply chain team to optimize product availability and service levels for key accounts
Support product lifecycle changes—including new product introductions, supersessions, and discontinuations—ensuring minimal disruption to customers
Foster alignment across CooperVision by maintaining strong communication with sales, marketing, commercial, and customer service teams
Lead and contribute to cross-functional initiatives that drive complex change and support customer goals
Provide training and communication to commercial teams and customers to clarify supply chain processes and challenges
Qualification
Required
Strong expertise in supply chain processes, customer service, and key account management
Proven ability to lead projects and drive change across cross-functional teams
Resilient, proactive, and decisive in fast-paced environments
Excellent communication skills (written and verbal)
Advanced Excel proficiency; intermediate skills in Word and PowerPoint
Strong administrative and office management capabilities
Minimum 5 years of experience in customer service / key account management
Minimum 5 years of experience in supply chain and demand planning
Education: Bachelor's degree (required)
Preferred
Medical device industry
APICS CPIM
APICS CSCP (preferred or in progress)
Company
CooperCompanies
CooperCompanies (Nasdaq: COO) is a leading global medical device company focused on helping people experience life’s beautiful moments through its two business units, CooperVision and CooperSurgical.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Agostino Ricupati
SVP Finance - Tax and Chief Accounting Officer
June White
Principal Business Partner, Inclusion & Diversity
Recent News
2024-05-04
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