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Relevate Health · 22 hours ago

Senior Account Director

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

Relevate Health is a company dedicated to creating life-changing healthcare engagement. The Senior Account Director will lead strategy and execution for a flagship Market Access client, managing multiple client engagements and ensuring client satisfaction while driving organic growth within the client portfolio.

Marketing & Advertising

Responsibilities

Lead a high-profile Market Access account with ownership of strategy, execution, and client satisfaction

Partner closely with internal subject-matter experts to co-create launch plans and deliverables

Serve as a strategic, confident point of contact for senior client stakeholders

Drive clear communication across teams, ensuring the right information flows up, down, and across

Anticipate risks, identify opportunities, and act with urgency to keep work moving forward

Balance strategic thinking with hands-on leadership to ensure exceptional delivery

Be responsible for the overall management and strategic leadership for multiple, large-scale client engagements, ensuring that 'we always delight the customer' by meeting or exceeding client expectations

Lead your accounts with minimal supervision across all projects

Understand Relevate Health’s solutions and services and can lead expert delivery teams to execute

Strategize with clients to understand how multiple solutions can work together

Ensure team is delivering on forecasted milestones within the project and offers suggestions when timing is at risk

Foster successful relationships with clients and partner agencies by managing expectations and building trust to ensure optimal collaboration

Ability to manage delivery of multiple projects across varied manufacturers and brands

Manage client satisfaction through consistently discussing client priorities and goals

Escalate product delivery challenges to our product team

Identify potential challenges proactively and works to mitigate impact on the internal team and clients

Write clear, concise agendas, emails, and meeting summaries

Offer clear, concise, and timely communications and direction to internal team and clients

Manage the approach to workflow, deliverable deadlines, budgets, and content developed by the internal team

Collaborate with Project Management to ensure proper estimating and profitability on all projects

Partner with creative team to deliver impactful deliverables in an efficient manner leveraging our formats/processes

Maintain responsibility for the financial health of the account and seeks opportunities to maximize revenue

Offer recommendations on approach to workflow and prioritization to achieve high-quality deliverables

Manage medical, regulatory, and legal review process unique to each client

Lead difficult conversations, navigates effectively through challenges, and offers alternative perspectives and recommendations

Develop and lead internal and external presentations, including new business pitches and strategic recommendations, and Points of View (POVs)

Responsible for strategic oversight of your brands and be the keeper of the brand vision

Drive strategic approach and strategic objective development; collaborates closely with Strategy and/or Digital leads and SMEs

Maintain an understanding of industry trends, market events and the client’s competitive landscape

Drive organic growth while looking for new opportunities within the client roster. It is expected that a portion of the Account Director’s time will be spent focusing on organic growth opportunities within assigned accounts

Collaborate with Client Development to deliver agency capabilities discussions and determine how they can be of value to the Client

Support new business efforts as needed

May need to work with Client Development colleagues to write SOW in partnership with other SMEs (PM, creative, strategy, etc.)

Works with manager and direct reports to hit billable/utilization goals to ensure focus remains on client

Qualification

Account ManagementClient LeadershipStrategic ThinkingMarket InsightsProject ManagementPeople ManagementInterpersonal SkillsTime ManagementCommunication SkillsPresentation Skills

Required

Demonstrates excellent interpersonal skills; Works well with others and is a team player

Exemplifies Relevate Health's core values: Pioneering, Accountable, Caring, Transparent

Displays excellent time management and organization skills

Generate deep, targeted market insights and integrates into business decisions

Work effectively and collaboratively, both internally and with clients

Lead the work of teams to deliver projects/activities on time and on budget

Demonstrate the ability to translate marketing strategies into marketing tactics that effectively drive business performance

Possess excellent Account Management and client leadership skills

Possess strong verbal/written communication skills

Work on multiple projects, prioritizes, and multi-tasks effectively

Demonstrate success in relationship and account management

Demonstrate people management and coaching skills

Exhibit ability to distill complex topics into compelling storytelling

Possess solid presentation skills and abilities for consultative selling

Company

Relevate Health

Relevate® Health is your OMNI KNOW-HOW® expert – delivering data-driven engagement and omnichannel activation for your targeted health care audiences, with local impact and national scale, to meet the demands of your brand.

Founded in 2007