Venchi · 2 hours ago
Retail Shift Supervisor
New York, NY
Full-time
Onsite
Mid LevelVenchi is a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship. The Retail Shift Supervisor will support the store manager in day-to-day operations, ensuring excellent customer service and effective team management in a dynamic retail environment.
E-CommerceGiftSnack Food
Responsibilities
Create a ‘unique Italian welcoming environment’ full of warmth and friendliness to customers visiting the store
Support the store manager in managing the day-to-day operations of the store
Ensure the team is working effectively and ensure customers are at the heart of everything you do
Work on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, etc
Assist and support the store manager with day-to-day operational priorities and run the shop in their absence
Open and close the store using the daily checklists
Cash handling and reconciling the cash register daily
Maintain a clean, safe workplace and adhere to health and safety legislation
Encourage clear and engaging communication between team members and upwards
Monitor, support, and coach the team to ensure they reach their potential
Keep the store manager aware and informed of the team’s and team members’ individual performance
React and adapt quickly to change and make timely, thoughtful decisions
Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement
Qualification
Required
Highly motivated and experienced Shift Supervisors
Ability to create a ‘unique Italian welcoming environment' full of warmth and friendliness
Experience in managing day-to-day operations of a retail store
Ability to ensure team effectiveness and customer focus
Experience in selling, refilling store needs, visual merchandising, cash handling, employee coaching, processing register transactions
Confidence in interacting with people and leading a team by example
Understanding of operational KPI's, including sales, waste, and labor
Hands-on approach and willingness to chip in as necessary
Proactive towards achieving targets and planning shifts
Ability to open and close the store using daily checklists
Experience in cash handling and reconciling cash register daily
Commitment to maintaining a clean, safe workplace and adhering to health and safety legislation
Encouraging clear and engaging communication between team members and upwards
Monitoring, supporting, and coaching the team to ensure they reach their potential
Ability to keep the store manager informed of team performance
Ability to react and adapt quickly to change and make timely, thoughtful decisions
Ensuring the team consistently delivers great customer service according to Venchi guidelines
Leading from the front and setting an example for the team
Exceptional customer service and operational standards
Demonstrating a ‘growth mindset' and being proactive
Quick learner with a positive can-do attitude
Ability to multitask and think on your feet
Comfortable working evenings and weekends
Friendly and energetic, enjoys working as part of a team
Benefits
401k matching (up to 4%)
Health & dental benefits
Competitive PTO
Cash tips acquired weekly & shared evenly amongst the team: credit card tips averaging $7-10 per hour (Tips not guaranteed, subject to vary).
Sales incentive monthly bonus
Flexible shift patterns: morning, evening, and weekends are needed.
Venchi employee discounts in-store and online.
Free & fresh gelato & espresso during your shift.
Company
Venchi
Venchi is an e-commerce store that offers a comprehensive range of desserts such as chocolates and gianduia bars.
Founded in 1878
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Niccolo Doni
CFO - North America
Recent News
2025-06-16
2025-05-08
Company data provided by crunchbase