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Health Care Service Corporation · 20 hours ago

Lead Teller, Credit Union

Chicago, IL

Full-time

Onsite

Mid Level

$18.46/hr - $37.84/hr

3+ years exp

Health Care Service Corporation is a purpose-driven company that invests in the professional development of its employees. The Lead Teller role involves providing effective service to Credit Union members, processing transactions, and managing accounts while ensuring compliance with banking regulations.

Health InsuranceInsurance

Growth Opportunities

No H1B

Responsibilities

Provide a variety of services (e.g., cash and check transactions, membership enrollments and changes, bank checks, gift cards, stop payments, IRA’s, etc.) to Credit Union members in an effective manner

Perform all duties related to checking accounts, i.e., setting up accounts, ordering checks, ordering debit/ATM cards , assisting members with inquiries regarding checking account activities

Carry out activities necessary to conduct business each day (e.g., cash on hand, cash on hand transaction verification and balancing, error identification and correction, etc). Prepare bank deposit at close of day

Respond to internal and external inquiries concerning Credit Union matters (loan information, account information, verification, etc.)

Maintain all files examined annually by the State or Federal Examiner and Supervisory Committee

Communicate and interact effectively and professionally with co-workers, management, customers, etc

Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies

Maintain complete confidentiality of company business

Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested

Responsible for daily opening and/or closing of credit union office; control, operation, security and balancing of cash and checks; end of day processing and back-up reporting; ordering and verifying cash, filling teller cash orders, maintaining full vault/office security and balancing vault cash nightly

Assist tellers with overrides, approve member exceptions and authorize service fee refunds to members. Research, verify and correct employee errors

Completes requires CTRs/SARS are required under BSA

Responsible for records retention and forwarding to storage

Open and maintain new accounts ensuring appropriate documentation is obtained and processed correctly

Investigate teller differences and institute corrective flow of work

Handle phones, in-person, e-mail, on-line banking and written requests from members for transfer of shares to loan payments, share withdraws, check requests, debit card inquiries, and other requests received by members

Assure appropriate records are maintained

Maintain knowledge of state and federal regulations applicable to the new accounts and teller area

Actively participate in all credit union promotions

Perform teller cash drawer and vault audits

Train and cross-train tellers and member services representative in all phases of their particular job to ensure quality services to members

Qualification

BSA knowledgeDeposit operations knowledgePC proficiencyAnalytical skillsTime managementInterpersonal communicationTen-key experienceCall center experienceVelocity knowledgeShareTec knowledgeOrganizational skillsDetail oriented