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Heartspring · 7 hours ago

Clinic Office Manager

Wichita, KS

Full-time

Onsite

Mid Level

Heartspring is a company driven by values of excellence, possibility, leadership, service, celebration, and integrity. The Clinic Office Manager is responsible for overseeing customer-focused operations of the outpatient clinic, ensuring high standards of client care through effective staff management and operational efficiency.

EducationHealth CareMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Manage the day-to-day operations of the front desk and scheduling team, including workflow coordination, check-in processes, client intake and onboarding

Monitor clinical schedule efficiency, track client attendance rates, and ensure accurate scheduling

Maintain adequate supplies, equipment, and facility readiness for optimal clinic operations

Provide administrative support to the IDT & ABA Clinical Director and VP of Clinical Operations as needed

Serve as a liaison between clients, families, and providers to ensure clear communication and a positive experience

Support families in navigating services and assist with onboarding to promote smooth transitions into care

Contribute to data-driven improvements by identifying operational challenges and recommending solutions

Assist leadership in implementing new initiatives that enhance scheduling, intake processes, and overall service delivery

Coordinate with clinical teams and other departments to ensure seamless service delivery

Facilitate communication between administrative staff and providers to support positive client outcomes

Track and report key operational metrics such as attendance rates, scheduling efficiency, and client onboarding timelines

Ensure data accuracy and integrity in scheduling systems

Provide reporting and insights to leadership to support decision-making

Assist in maintaining compliance with federal, state, and local regulations

Support risk management activities and help monitor safety policies and accreditation standards

Supervise front desk and scheduling staff, providing guidance, feedback, and support to foster a positive work environment

Promote teamwork, uphold company policies, and encourage professional growth among team members

Adhere to company policies and code of conduct, maintain confidentiality, and escalate concerns appropriately

Perform other duties as assigned to support clinic operations

Qualification

Operational OversightClient-Centered CareData ManagementStrategic LeadershipCompliance ManagementInterdisciplinary CollaborationPeople ManagementProfessional Responsibility

Required

Customer focused operations of the outpatient clinic front desk and scheduling team

Oversees staff performance, workflow coordination, and adherence to established policies and procedures

Supports operational activities such as monitoring scheduling accuracy and optimizing front desk processes

Ensures compliance with regulatory requirements

Support the execution of strategic plans that improve client-centered operational efficiencies

Collaborate with leadership to implement initiatives that align with organizational goals and enhance clinic performance

Manage the day-to-day operations of the front desk and scheduling team

Monitor clinical schedule efficiency and track client attendance rates

Ensure accurate scheduling and maintain adequate supplies, equipment, and facility readiness