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Pasona N A, Inc. · 9 hours ago

Field Service Engineer -Japanese or Mandarin bilingual preferred -

Phoenix, AZ

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $90K/yr

2+ years exp

Pasona N A, Inc. is a Japanese semiconductor device manufacturing company looking for a Field Service Engineer. The role involves troubleshooting, providing technical support, performing preventive maintenance, and delivering exceptional customer service in the field.

Human ResourcesSmall and Medium BusinessesStaffing Agency

Work & Life Balance

No H1B

Responsibilities

Provide onsite support for installation, maintenance, and site support for state-of-the-art semiconductor manufacturing/processing equipment

Evaluate and diagnose problems and make proper repairs

Follow and help develop detailed procedures

Work with co-workers, customer & field support in isolating and resolving problems under strict time restraints

Troubleshoot and document findings

Qualification

Technical supportTroubleshootingAlignment toolsRead schematicsMechanical aptitudeElectrical aptitudeMS Office proficiencyCustomer focusAttention to detailCommunication skills

Required

Ability to perform successfully in a demanding environment with varying workloads

Work independently or as part of a team

Work in a safe manner and follow all safety protocols

Have a strong customer focus and commitment to customer satisfaction

Have experience using alignment tools (micrometers/calipers/multi-meters/current clamp)

Ability to read schematics/plumbing diagrams

Chemical handling and familiarity (protective equipment and hazards)

Excellent written and verbal communication skills

Work according to strict procedures

Attention to detail and a high degree of accuracy

Clear and effective communication skills both written and verbally

Mechanical and electrical aptitude

Proficiency in MS Office programs

Must be able to pass customer background check

Valid driver's license

Associate's Degree with a minimum of 2 years of related experience; or 4 years of related experience in lieu of degree; completion of military technical training and field experience may substitute for an associate degree; high school diploma or equivalent required

Must be legally authorized to work in the US without Sponsorship