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Norco, Inc. · 13 hours ago

Customer Service Representative, Combination Store

Kalispell, MT

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Norco, Inc. is currently seeking an individual to fill the Combination Store Customer Service Representative position. The role involves serving walk-in and phone-in customers, handling orders, and providing product knowledge to assist customers with their needs.

AutomotiveLogisticsManufacturing

Responsibilities

Greet customers in a professional and enthusiastic way

Answer telephone calls promptly

Demonstrate in-depth knowledge of products, placement, availability, price and use

Sell welding and safety products and services to customer

Fit and sell medical products and services to customers

Process customer orders and accurately input customer orders into the computer

Handle cash sales accurately

Research and expedite customer back orders

Follow up on customer orders not processed correctly and remedy situation

Answer billing and other customer questions or direct customer to proper billing personnel

Continue education on industry billing criteria as it relates to specific customer insurance requirements

Initiate and complete new patient referral information files and assist in setting up new accounts where applicable

Issue product sales quotes to customers

Track customer’s order in the computer and be able to interpret where order is in the delivery process

Load products into customer vehicle

Adhere to all established procedures, policies and safety rules

Keep showroom stocked, clean, organized and presentable

Perform other tasks as assigned or necessary

Qualification

Customer service skillsVerbal communicationTyping skillsMedical productsWelding suppliesDetail oriented

Required

High school graduate or equivalent

Excellent customer service skills

Excellent verbal communication skills, especially over the telephone

Good typing and 10-key skills

Working knowledge of home medical products, placement, availability and pricing

Working knowledge of welding, gases and supplies

Ability to frequently lift up to 50 lbs

Ability to occasionally lift and/or carry objects weighing up to 100 lbs

Ability to sit, stand and walk for extended periods of time

Ability to accurately enter data into computer and acquire a working knowledge or any software applications necessary to the position

Detail oriented

Valid driver's license

Preferred

Medical homecare experience is a plus

Company

Norco, Inc.

Norco is the nation's largest privately owned welding, safety, medical and gas supplier, currently operating over 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming.

Founded in 1948