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Vizient, Inc · 23 hours ago

Manager of Client Success - Indirect Spend Technology

United States

Full-time

Remote

Mid, Senior Level

$77K/yr - $135K/yr

5+ years exp

Vizient, Inc. is dedicated to creating an inclusive environment that promotes employee engagement and satisfaction. In this role, you will lead strategic client engagement to drive adoption and long-term success for Vizient’s indirect spend management technology platforms.

AnalyticsHealth CareSupply Chain Management

Responsibilities

Lead the customer success program for assigned clients, guiding post-sale engagement and adoption of indirect spend technology platforms

Manage client relationships to support retention, expansion, and long-term value realization

Monitor client health using engagement metrics across technology usage, GPO contract utilization, and advisory services engagement

Identify opportunities to increase client value and mitigate risk through proactive, data-informed action plans

Collaborate with internal subject matter experts to deliver initiatives that drive measurable savings and performance improvements

Support executive-level quarterly business reviews with insights derived from composite client health data

Train and coach project leads on customer success best practices and oversee consistent execution

Lead development and operationalization of client scorecards and performance dashboards

Partner with analytics and platform teams to evaluate and refine engagement metrics tied to renewal, upsell, and savings outcomes

Qualification

Client success experienceIndirect procurement knowledgeAnalytical skillsCRM tools proficiencyHealthcare supply chain experienceCommunication skillsPresentation skills

Required

5 or more years of relevant experience required

Strong analytical skills with the ability to translate data into actionable insights

Proficiency with CRM tools, reporting platforms, and technology adoption metrics

Excellent written, verbal, and executive-level presentation skills

Preferred

Relevant degree preferred

Experience in client success, consulting, supply chain, or spend management roles within healthcare preferred

Knowledge of indirect procurement, group purchasing organizations, or spend management technology platforms

Benefits

Incentive eligible

Comprehensive benefits plan

Company

Vizient, Inc

Glassdoor3.6

Vizient, Inc., the nation’s largest provider-driven healthcare performance improvement company, provides solutions and services to more than two-thirds of the nation’s acute care providers and more than one-third of ambulatory providers.

Founded in 1977

Irving, Texas, USA

1001-5000 employees