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Guaranty Bank and Trust Company · 15 hours ago

Loan Assistant (Tupelo)

Tupelo, MS

Full-time

Onsite

Mid, Senior Level

3+ years exp

Guaranty Bank and Trust Company is seeking a Loan Assistant to provide administrative support to lenders. The role involves assisting with loan processing, gathering necessary documentation, and ensuring customer satisfaction through effective communication and service.

Banking

Responsibilities

Provides administrative support to lender

Assists lender with loan applications

Research information to comply with HOEPA guidelines

Assists lender in clearing loan documentation and policy exceptions

Responsible for gathering loan documentation necessary to close a loan such as: credit bureau reports, flood certifications, census tracts, proof of hazard insurance and flood insurance when necessary, and all other required documentation

Prepares title applications and exhibits for deeds of trust when necessary

Responsible for verifying that all necessary information has been secured such as: ordering appraisals/evaluations, UCC searches, title opinions, and any other required information

Enter consumer loans in Decision Pro

Compiles all information and sends to CCA with closing instructions

Prints completed loan package and verifies accuracy

Prepares presentation package and tabs for customer signature

Presents loan package to customer, answers inquiries, closes the loan, and disburses funds

Responsible for balancing loan and preparing appropriate entries

Scans entries and completed loan documents and sends to appropriate departments to be loaded into the system

Completes HMDA forms, CRA forms, and Real Estate Review checklists when required

Prepares reports as requested by lender such as past dues, maturing loans, and exception reports

Assists lender in collecting past due accounts

Prepares letters to customers (and others) as required to support the loan functions of the bank

Performs other duties as necessary to keep the loan functions of the bank performing efficiently and effectively

Responsible for completing assigned training such as BAI and staying current on any regulation/compliance/policy changes

Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary

Research and answer customer inquiries

Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve's "lettered" regulations, and Loan Support roles and responsibilities relating to each act

Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully

Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation

Ensure continuing development of professional relationships with management and colleagues

Follow all bank policies and procedures

Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate

Receive incoming bank visitors and assist in directing them appropriately

Work overtime, as needed

Follow all bank policies and procedures

Provide assistance to other departments as needed

Perform other duties that may be assigned and requested