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Mississippi Department of Employment Security · 3 hours ago

Development Services: Administrative Assistant

Oxford, MS

Full-time

Onsite

New Grad, Entry Level

The Mississippi Department of Employment Security is seeking an Administrative Assistant to provide essential administrative support to the Development Services Department. The role involves managing communications, assisting citizens and staff, and coordinating departmental operations.

Government Administration

Responsibilities

Provide administrative support which includes answering telephones, assisting walk-in customers and guiding all to the appropriate person or answer

Serve as the initial point of contact for citizens to the department and address customer questions and complaints as appropriate

Receive payments and create invoices for plans and permits of new and existing developments and properties

Assist with managing the day-to-day operations of the department including coordination with multiple City departments

Responsible for any other duties necessary for the efficient operation and well-being of the department

Prepare written correspondence as directed

Assist citizens and contractors with the online permitting process

Preparation of invoice reports, staff reports, and other documents

Assist staff in preparation of documents for Commission and Board meetings

Provide other assistance as required to Department Staff for special projects

Perform other duties as assigned

Qualification

Customer serviceOffice software proficiencyGeneral math skillsWriting skillsTeamworkCritical thinkingOrganizational skillsConfidentiality

Required

General knowledge of office and clerical skills

Familiarity of and/or a willingness to learn ordinances related to the Land Development Code and Ordinances

A strong work ethic, initiative, dependability, professionalism and desire to work with a broad spectrum of tasks in a fast-paced work environment are vital traits

Be able to provide excellent customer service when working with the public

Excellent writing skills necessary (reports and letters) -- including proper grammar, spelling, and use of English in speaking and writing

General math skills, ability to read maps, construction plans and ability to think critically

Organized and able to maintain a neat and professional workspace, including digital space

Skilled with standard office computer software, permitting software preferred

Ability to work well in a team environment and build good working relationships with City staff

Ability to make decisions within specified time limits and meet specified required deadlines

Ability to communicate effectively and calmly with residents, developers, and elected and appointed officials, maintaining composure in heated situations

Ability to maintain confidentiality and work independently

Willingness to follow department and City policies and procedures