TEKsystems · 6 hours ago
Customer Service Representative - Producer Services
Chicago, IL
Contract
Hybrid
Entry Level
$19/hr - $23/hr
2+ years expTEKsystems is a leading provider of business and technology services. They are seeking a Customer Service Representative to support agents and internal teams with various inquiries while delivering exceptional customer service.
Information Technology
Responsibilities
Support agents, brokers, and internal teams with policy, underwriting, billing, licensing & compensation questions
Troubleshoot basic technical issues in enrollment and internal systems
Handle 30–40 calls/day (avg. 11 mins) and conduct real-time research
Deliver friendly, accurate, customer-first service
Meet KPIs for quality, handle time, ACW & customer satisfaction
Qualification
Required
High school diploma/GED required
Strong communication & customer service skills
Ability to stay calm, think fast, and solve problems on the spot
Basic computer proficiency
Friendly, professional attitude
Preferred
Associate Degree preferred
2+ years contact center experience preferred
Experience in contact centers
Supplemental insurance knowledge
Bilingual (Spanish) skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase