Blueprint · 3 days ago
Program Manager – Customer Success Operations
United States
Full-time
Remote
Senior Level
$110K/yr - $115K/yr
5+ years expBlueprint Technologies is a technology solutions firm headquartered in Bellevue, Washington, focused on solving complex problems through innovative technology. The Program Manager – Customer Success Operations will help build and scale a service management organization, ensuring effective execution within a customer success environment and collaborating with senior leadership and cross-functional teams.
ConsultingInformation TechnologySoftware
Responsibilities
Program manage reactive and proactive accountability initiatives, ensuring timely follow-ups and execution of action items
Plan and facilitate community calls, working sessions, and stakeholder meetings
Create clear, concise documentation and executive-ready presentation decks
Track program deliverables, milestones, and risks, and provide regular status updates
Analyze trends and performance metrics to identify productivity improvements
Design and support pilot initiatives to test process improvements
Collaborate with cross-functional teams across multiple solution areas
Identify and remove blockers that impact program delivery
Support change management efforts during program rollouts
Maintain strong communication with stakeholders and leadership to ensure alignment
Qualification
Required
5–7 years of professional experience in program management, project management, or a related role
Bachelor's degree in Business, Technology, or a related field
At least 2 years of hands-on experience driving and executing programs end to end
At least 2 years of experience managing relationships with diverse stakeholders
At least 2 years of experience creating visual documentation and presentation materials
Strong written and verbal communication skills
Ability to deliver work with speed, accuracy, and attention to detail
Demonstrated ability to operate in fast-paced, evolving environments
Preferred
Program or project management certification (PMP, PMI, or equivalent)
Experience supporting customer success, service management, or operational excellence initiatives
Exposure to cloud, AI, or technology-driven programs
Experience working with executive-level stakeholders
Strong proficiency with Microsoft productivity tools (PowerPoint, Excel, Teams, SharePoint)
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Company
Blueprint
Blueprint is redefining the data solutions ecosystem.
501-1000 employees
H1B Sponsorship
Blueprint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Gary Nakanelua
Managing Director, Product & Innovation
Recent News
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