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Repair Authority · 22 hours ago

Customer Service Manager

Strongsville, OH

Full-time

Onsite

Mid Level

Repair Authority is seeking a Customer Service Manager to lead and oversee the daily operations of the Customer Service department. This hands-on role involves managing a small team, ensuring service quality, and continuously improving processes while actively supporting customer service activities.

Health CareMedical DeviceService Industry

Responsibilities

Manage, train, coach, and mentor a small customer service team (1–2 employees)

Set expectations and hold team members accountable for performance and professionalism

Conduct one-on-ones, team meetings, and performance reviews

Foster a professional, customer-focused culture

Actively handle high-volume inbound and outbound calls (approximately 75–100 calls per day as needed) Support patient and retail customer interactions

Oversee email inbox management

Coordinate with Finance on invoicing, credits, and account contacts

Resolve escalated customer issues

Maintain working knowledge of ERP and internal systems

Ensure customer account accuracy

Run reports related to service activity and credits

Partner with Finance and Operations on reporting and improvements