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McKesson · 1 hour ago

Technical Trainer

Pennsylvania, United States

Full-time

Onsite

Entry, Mid Level

$27.84/hr - $46.40/hr

2+ years exp

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Technical Trainer will provide product-specific training to external customers throughout the implementation timeline, conduct various instructor-led training classes, and create training materials to meet customer needs.

BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical

Responsibilities

Explain and train the structure and functions of software, applications, and platforms within the McKesson Pharmacy Systems portfolio

Ability to quickly learn and maintain understanding of MPS products as releases and updates are published

Conduct virtual instructor-led training classes for multiple students

Provide support and on-the-job training at customer locations during go live week

Create new training materials and documentation to satisfy customer training strategy and needs, in addition to attending and contributing to training strategy calls with the customer

Educate other technical trainers and associate technical trainers on new and updated training materials to prepare the team for upcoming instructor-led training classes

Employ overall knowledge and expertise on the MPS product portfolio to collaborate with implementation teams on moderately complex customers projects regarding strategy and solutions

Work with Senior Technical Trainers and implementation teams to understand a customer’s persona, business strategy, and needs to better create for training materials, in addition to updating the team’s internal knowledge base

Maintain accurate and timely documentation and provide reporting to direct management and implementation teams on training item status, issues, progress evaluation, and attendance records

Qualification

Technical training experienceInstructional design experienceMicrosoft PowerPoint proficiencyAdult education techniquesChange management techniquesCommunication skillsMicrosoft Teams experienceConfluence experienceWrittenVerbal skillsInterpersonal communication skills

Required

Degree or equivalent and typically requires 2+ years of relevant experience

4-year degree in business, communications, education or related field or equivalent experience

2+ years of Training or Instructional Design experience

Direct technical training experience of software products, applications, and/or services

Experience should include onsite, classroom, and distance learning

Overnight travel required from 75% to 100%

Proficiency with Microsoft Office Business suite, specifically MS PowerPoint

Experience with adult education techniques and learning theory

Ability to adapt to external customer communication needs and learning styles

Experience with implementing change management techniques

Experience with instructional design and/or creating new instructor-led training materials and curriculums

Preferred

Pharmacy technician or equivalent experience in a Chain, Mail, Specialty, or Digital pharmacy environment

Proven experience in applying well-developed problem-solving skills (quantitative, conceptual, consultative, analytical) working with all levels of an organization

Ability to follow and document training progress using an established documentation standard

Experience creating and maintaining an internal knowledge base system

Proven effective professional communication skills at all levels of an organization

Ability to successfully complete tasks with minimal oversight

Microsoft Teams and Confluence experience

Strong training and instructional design background

Strong interpersonal communication skills

Strong written and verbal skills