Furniture Options · 2 hours ago
Operations and Customer Support Specialist
Wichita, KS
Full-time
Onsite
Mid Level
$18/hr - $20/hr
3+ years expFurniture Options is seeking an Operations and Customer Support Specialist who excels in organization and problem-solving to support the Vice President and enhance customer experience. This role involves a combination of administrative tasks and direct customer interaction, focusing on operational efficiency and customer satisfaction.
E-CommerceFurnitureRentalRetail
Responsibilities
Provide direct administrative support to the Vice President, including preparing agendas, reports, spreadsheets, correspondence, and other business documents
Track action items, deadlines, and follow-ups to keep priorities moving forward
Assist management and the Furniture Options corporate team with projects, research, and special assignments
Compile weekly, monthly, and ad hoc reports related to operations, sales activity, and departmental needs
Ensure data accuracy and consistency across reports, forms, and systems
Use Microsoft Outlook, Excel, Word, and Teams at an advanced level to improve efficiency and organization
Assist customers by phone, email, or in person, providing a professional and service-oriented experience
Prepare order quotes and lease agreements and clearly explain lease terms to customers
Enter new customer information and maintain accurate sales data for current customers in Operations & Marketing Programs
Coordinate information related to customer orders, documentation, and follow-ups
Make “We Care” calls after delivery to ensure customer satisfaction
Investigate and help resolve customer questions or concerns, escalating issues when appropriate
Qualification
Required
High school diploma or equivalent
Minimum of three years of experience in an office or administrative assistant role
Advanced skills in Microsoft Outlook, Excel, Word, and Teams
Strong customer service mindset
Excellent Excel skills and comfort working with reports and data
Critical thinking and problem-solving abilities
Strong attention to detail and follow-through
Ability to juggle multiple priorities in a fast-paced environment
Professional communication skills, both written and verbal
Discretion and sound judgment when handling confidential information
Benefits
Health, dental, vision, life and disability insurance
Paid time off, paid holidays
401k plan with generous company match
Employee Stock Ownership Program (ESOP - no cost to you)
Company
Furniture Options
Furniture Options offers rental furniture and accessories, including complete home packages and home staging services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase