Ascendum Solutions · 12 hours ago
Senior Business Analyst
Long Beach, CA
Contract
Onsite
Senior Level
5+ years expAscendum Solutions is seeking a Senior Business Analyst to play a critical role in delivering CRM transformation initiatives within a healthcare environment. This individual will partner with various stakeholders to define business needs and support the successful implementation and optimization of CRM platforms.
AnalyticsAppsArtificial Intelligence (AI)Big DataDigital MarketingInformation TechnologyMobile AppsSoftwareSoftware Engineering
Responsibilities
Lead business analysis activities for CRM implementation and enhancement projects across the healthcare organization
Collaborate with the Product team and stakeholders to elicit, analyze, and document business requirements, user stories, workflows, acceptance criteria, and deliver roadmaps
Translate healthcare operational needs (patient access, care coordination, provider outreach, etc.) into CRM capabilities
Partner with technical teams, vendors, and system integrators to design scalable CRM solutions
Facilitate workshops, process mapping sessions, and gap analyses to drive consensus on future-state processes
Support data migration, integration requirements, and interoperability with EHR and other clinical/administrative systems
Define and execute user acceptance testing (UAT) strategies and test cases
Develop training materials and support change management activities for end users
Monitor post-implementation performance and recommend continuous improvements
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field
5+ years of Business Analyst experience, with direct involvement in CRM implementation projects
Strong understanding of healthcare workflows such as patient engagement, access management, care coordination, referral management, or marketing outreach
Proven ability to gather requirements, create process documentation, and develop user stories
Experience with CRM platforms such as Salesforce Health Cloud, Microsoft Dynamics, Oracle Health CRM, or similar
Excellent communication and stakeholder management skills
Experience supporting Agile and/or Waterfall project methodologies
Preferred
Knowledge of interoperability standards (HL7, FHIR, APIs)
Background in data analytics, reporting, or CRM dashboards
Vendor management experience
Experience working in the healthcare industry (provider, payer, or health technology organization) would be a plus
Company
Ascendum Solutions
Develop Beyond. Empowering people and businesses through tech, talent, and innovative solutions. Digital. Design. Data Analytics and AI/ML
1001-5000 employees
H1B Sponsorship
Ascendum Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (9)
2023 (12)
2022 (31)
2021 (14)
2020 (93)
Funding
Current Stage
Late StageLeadership Team
Kris Nair
President and Chief Executive Officer
Recent News
Company data provided by crunchbase