Clarke Power Services, Inc. ยท 10 hours ago
Customer Service Manager - Fleet Manager
Smyrna, DE
Full-time
Onsite
Mid, Senior Level
4+ years expClarke Power Services, Inc. is an industry leader in fleet management, currently seeking a Customer Service Manager - Fleet Manager to enhance their commitment to customer service and safety. The role involves directing and coordinating customer service activities, overseeing operations, and managing staff to ensure efficient fleet maintenance and client satisfaction.
Mechanical EngineeringProfessional ServicesTransportation
Responsibilities
Seeing that all client requests are answered in a timely fashion
Overseeing the scheduling of work in the shop
Staffing levels of the technicians
Overseeing the closing of repair orders
Overseeing all the shipping & receiving activities
Branch inventory control
All branch Human Resources activities
Client meetings and handling of Customer complaints
Maintaining client-based reports on client dedicated system
Responsible for the building and grounds
Managing monthly workload and repairs to meet client budget
Capital expenditures
Responsible for maintaining continual improvement in operations (5s shop, detailed 5S mobile service trucks, technician electronic data entry)
Sound business practices
Compliance with applicable OSHA, EPA, DOT regulations
Monitoring of key branch measures
The Customer Service Manager - Fleet Manager supervises the employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation
Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
Mechanical background required
Strong customer relationship skills a must
Bachelor's degree (B. A.) from four-year college or university; OR four or five years related fleet management experience
Mechanical background with formal education and/or experience required
Valid State Driver's License
Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions
Benefits
Weekly Pay!
Medical, Dental, Vision Insurance starts the first day of the month after you start!
Healthcare Savings Account Option with Annual Company Contribution!
401K Savings Plan with Company Contribution Every Paycheck!
Paid Holidays and Vacation!
Life and Disability Insurance!
Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
Work with a GREAT Team of people!
Company
Clarke Power Services, Inc.
Clarke has been raising the standards in the custom engineering, diesel engines, and trucking industries for ourselves, our partners, and competition.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kirk Andreae
President/CEO
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