Call Center Representative - Indianapolis, IN - Hybrid jobs in United States
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Gainwell Technologies · 6 hours ago

Call Center Representative - Indianapolis, IN - Hybrid

positionIndianapolis, IN, US, 46204-1077
timeFull-time
remoteHybrid
seniorityEntry Level
money$29K/yr - $42K/yr
date2+ years exp

Gainwell Technologies is a company focused on improving healthcare through technology. As a Call Center Representative, you will provide exceptional customer service and support to healthcare providers and members, ensuring accurate information and efficient resolution of inquiries.

Health CareInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Deliver exceptional customer service and accurate information to providers, members, and internal partners
Demonstrate professionalism, empathy, and active listening in every call or written interaction
Use Gainwell’s systems to research, document, and resolve inquiries efficiently and accurately
Follow established procedures and compliance guidelines to meet quality and service level standards
Participate in team meetings, training, and feedback sessions to continuously improve performance

Qualification

Customer service experienceComputer navigation skillsMultitaskingProblem-solvingListening skillsDependabilityPunctualityCommunication skills

Required

2 or more years of customer service experience, preferably in a call center, healthcare, or Medicaid environment
Strong computer and system navigation skills (Microsoft Teams, Outlook, Edge, and Windows applications)
Ability to multitask, problem-solve, and maintain accuracy while handling high call volumes
Excellent communication and listening skills with a customer-first mindset
Dependability, punctuality, and a strong commitment to team goals and performance standards

Benefits

Health, dental, and vision benefits begin on day one
401(k) matching
Generous, flexible vacation policy
Educational assistance
A variety of leadership and technical development academies

Company

Gainwell Technologies

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Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
dateFounded in 2009
location
Irving, Texas, USA
people-size10001+ employees
web-link
https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)

Funding

Current Stage
Late Stage
Total Funding
$1M
2023-06-06Grant· $1M

Leadership Team

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Paul N. Saleh
President and Chief Executive Officer
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Gary Call
Chief Medical Officer
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Recent News

GlobeNewswire
Gainwell Expands Rural Health Transformation Collaborative with New Partners, Advancing a Connected Ecosystem
2025-12-18
bloomberglaw.com
Medicaid Firm Struggles to Block Data From India Workers (1)
2025-12-12
GlobeNewswire
Gainwell Technologies Advances SNAP Accuracy with Predictive Analytics and Data Intelligence
2025-12-11
Company data provided by crunchbase