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Varney Agency · 1 day ago

Commercial Lines Manager

Scarborough, ME

Full-time

Hybrid

Senior Level

5+ years exp

Varney Agency is seeking a Commercial Lines Manager to lead their commercial lines operations. This role involves ensuring exceptional client service, overseeing a team of account managers, and supporting the sales team in driving growth and retention.

Financial ServicesInsurance

Responsibilities

Oversee the complete renewal process including coverage review, upselling/rounding, marketing, quoting and proactive client communication

Lead, coach and mentor the Commercial Lines service team; provide training and career development; cultivate a culture of accountability, collaboration and development; assist in recruiting, onboarding and succession plan for the department

Maintain strong relationships with carrier marketing representatives and underwriters; advocate for client needs and resolve service issues efficiently; negotiate favorable terms and placements for complex or high-value accounts

Contribute to agency growth; collaborate with leadership on business planning and budgeting for CL department

Serve as an escalation point for complex or high-value client issues; conduct client reviews; partner with business producers to deliver a seamless client experience

Ensure team adheres to agency workflows, procedures and regulatory requirements; manage E&O exposure with quality control and compliance audits; implement corrective actions and improvements based on audits

Recommend improvements to agency management systems and digital tools; ensure data integrity and reporting accuracy with CL systems

Coordinate with personal lines, claims, and finance departments to ensure seamless service delivery; act as a liaison between service and sales teams to align priorities and resolve conflicts