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Whistic · 1 day ago

Sr. Customer Success Manager (CSM)

Pleasant Grove, UT

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Whistic is a Series B SaaS company based in Pleasant Grove, Utah, helping companies move faster without compromising security. They are seeking a Sr. Customer Success Manager (CSM) to ensure customers maximize the value of Whistic’s platform while strengthening long-term relationships that drive retention and expansion.

ComplianceCyber SecurityNetwork SecurityRisk ManagementSaaS

Growth Opportunities

Responsibilities

Build and maintain strong relationships with key stakeholders at enterprise accounts

Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth

Proactively identify and mitigate churn risks through regular business reviews and health assessments

Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book

Partner with Sales on expansion opportunities and renewal strategies

Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams

Analyze customer usage data to identify trends and opportunities for improvement

Create and deliver executive-level presentations and business reviews

Monitor customer health metrics and develop action plans to address any concerns

Qualification

B2B SaaS experienceCustomer relationship managementAnalytical skillsProject managementCommunication skillsProblem-solving mindsetPresentation skillsInterpersonal skills