TEKsystems · 11 hours ago
Service Desk Analyst
Austin, TX
Full-time
Hybrid
Entry Level
$20/hr - $23.25/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Service Desk Analyst to join their growing Service Desk team. The role involves providing customer-focused IT support, troubleshooting issues, and managing small technical projects.
Information Technology
Responsibilities
Provide support via phone, email, and chat
Troubleshoot Windows devices, PCs, printers, and user issues
Handle networking basics (DNS, DHCP, TCP/IP)
Triage high-impact incidents
Work with management on process improvements and documentation
Manage small technical projects
Translate complex IT issues into simple explanations
Qualification
Required
1+ year of Helpdesk/Service Desk experience
Windows OS, Office 365, Active Directory
Strong troubleshooting & communication skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase