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Codoxo · 6 hours ago

Healthcare Provider Customer Service Specialist

USA

Full-time

Hybrid

Entry Level

1+ years exp

Codoxo is a leading provider of artificial intelligence-driven solutions in the healthcare sector, focusing on reducing waste, fraud, and abuse. The Healthcare Provider Customer Service Specialist will engage with healthcare providers, ensuring excellent customer service while managing call volumes and collaborating with various teams.

AnalyticsArtificial Intelligence (AI)Fraud DetectionGenerative AIHealth CareMachine LearningSoftware

Growth Opportunities

Responsibilities

Make outbound calls to, or receive inbound calls from, healthcare providers

Send emails or faxes to providers

Log the call or outreach activity into Codoxo’s database or other databases as needed

Achieve set goals and targets for call volumes, company targets, and customer satisfaction

Collaborate with other departments such as Codoxo’s Customer Success, Security, Product, and Engineering teams

Validation of all Provider Scope outgoing correspondence

Troubleshooting with providers who are having trouble to accessing the health plan specific SSO portals and Codoxo portal

Collaborate with data science and product teams to update provider addresses

Maintain a positive and professional attitude while on the phone with providers

Follow company policies and procedures regarding call scripts, data entry, and confidentiality of information

Continuously improve knowledge of healthcare products and services offered by the company

Qualification

Healthcare call center experienceCustomer relationship management (CRM)Technical abilityHealth plansMicrosoft Office SuiteVerbal communicationOrganizational skillsInterpersonal skillsWork independently

Required

Minimum of 12 months of healthcare call center experience; provider communication preferred

High school diploma or equivalent

Technical ability - must have good knowledge of navigating and searching websites

Prior experience in a call center or customer service role

Strong verbal and written communication skills, with the ability to explain complex information in simple terms and provide long-term relationships with providers

Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously

Proficient in Microsoft Office Suite and experience using customer relationship management (CRM) or other software

Ability to work independently and as part of a team in a fast-paced and high-call environment

Willingness to work during business hours, 8 am-8 pm EST as needed based on the provider's business hours' time zone

Excellent interpersonal and communication skills include building rapport, active listening, patience, empathy, positive attitude, adaptability, flexibility, and professional demeanor

Physical Requirements: Work is performed in an office environment (either in our office or work-from home) and requires the ability to work on a computer, operate standard office equipment, and work at a desk