City of Temple, TX ยท 22 hours ago
Customer Service Representative I
Temple, TX
Full-time
Onsite
Entry Level
1+ years expThe City of Temple is seeking a Customer Service Representative I to provide communications between the public and utility crews. The role involves answering calls related to health and safety issues, dispatching service technicians, and maintaining records to ensure compliance with regulations.
GovernmentNon ProfitOffice Administration
Responsibilities
Answers telephone and dispatches calls related to reported health and/or safety issue
Enters citizen reported water and/wastewater concern into system and dispatches service technicians for evaluation
Researches and processes requests for new construction connections to water and wastewater services
Orders parts and contacts 811 for locates, monitors radio, and directs units
Maintains records; enters daily data for work orders, customer complaints and action items
Develops reports as required by state/federal regulations
Assists with new hire onboarding process and enters time daily into system
Provides resources, supplies and city-wide messages to field staff without a city email
Picks up and distributes mail; sorts and routes all incoming / outgoing mail and correspondences to City Departments
Coordinates monthly departmental meetings
Assists in preparation and organizing various events for department, safety training, etc
Process procurement report weekly and prepares purchase requisitions for department as needed
Performs periodic on-call duty on a rotating basis
Completes cost estimates relating to water and sewer taps
Follows City policies, procedures, and safety guidelines
Performs other duties as assigned
Qualification
Required
High School diploma or equivalent
One year of experience in customer service, dispatch, or related area
Ability to successfully pass a typing test
Valid Driver's License
Preferred
Work experience with Water and Wastewater and related terminology
Company
City of Temple, TX
Temple, Texas: A dynamic community that balances strategic growth with a powerful sense of history.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase