Scalence L.L.C. · 1 month ago
Accounts Receivable and Billing (ARB) Specialist
San Antonio, TX
Full-time
Onsite
New Grad, Entry LevelScalence L.L.C. is seeking an Accounts Receivable and Billing Specialist to assist customers with their account inquiries and billing issues. The role involves processing orders, resolving billing complaints, and maintaining accurate records of customer interactions.
Information Technology & Services
Responsibilities
Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Checks to ensure that appropriate steps were taken to resolve customers' concerns
Arranges for billing
Refers unresolved customer grievances to designated departments for further investigation
Contact customers to respond to inquiries or to notify them of any past due or uncollected items
Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills
Analyzes information and evaluates results to choose the best solution to solve problems
Reviews account for historical transactions
Obtains and examines all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Performs other duties as assigned
Qualification
Required
High School diploma or GED
Proficient knowledge of the online billing system using SAP
Proficient communication with both internal and external customers through telephone and/or walk-in office
Assist customers and complete work assignments with minimal oversight or supervision
Preferred
Bilingual
Proficiency in MS Word, Excel, PowerPoint, and Outlook
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase