Associate Customer Service Representative / Customer Service Representative - jobs in United States
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State of Missouri ยท 6 hours ago

Associate Customer Service Representative / Customer Service Representative -

positionJefferson City, MO
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

The State of Missouri is seeking motivated and customer-focused individuals to join their team as Associate Customer Service Representatives or Customer Service Representatives. These roles are essential in providing exceptional service to Missouri taxpayers and ensuring accurate and timely processing of transactions.

AgricultureGovernmentInformation Technology

Responsibilities

Respond to inquiries from taxpayers via phone, email, and in-person regarding laws, forms, and procedures as they pertain to the Department of Revenue
Assist customers with completing applications, forms, and resolving account issues
Review and process tax documents and payments for accuracy and compliance
Research and resolve discrepancies or complex customer issues using department systems and resources
Maintain detailed records of customer interactions and transactions
Provide clear and courteous communication while adhering to Department of Revenue policies and state regulations

Qualification

Customer service experienceAdvanced computer skillsProblem-solving skillsAttention to detailCommunication skillsTeamworkAdaptabilityIntegrity

Required

High school diploma or equivalent
Strong communication and problem-solving skills
Ability to learn and apply laws, rules, and procedures as they pertain to the Department of Revenue
Basic computer skills and attention to detail

Preferred

Some college coursework preferred
One year of experience in customer service or clerical work, preferably in a tax or government setting
Proficiency in interpreting and explaining complex regulations and policies
Advanced computer skills and ability to handle multiple systems simultaneously

Benefits

Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage

Company

State of Missouri

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The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
dateFounded in 1820
location
Jefferson City, Missouri, USA
people-size10001+ employees
web-link
http://mo.gov

Funding

Current Stage
Late Stage

Leadership Team

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Kevin Mccarthy
Chief Technology Officer
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Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
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