AMEX Healthcare · 1 hour ago
Cybersecurity Engineer
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $175K/yr
4+ years expAmerican Express is a company with a long history of innovation and a commitment to its customers and employees. They are seeking a Cybersecurity Engineer to support their IT Service Management team, focusing on ServiceNow platform administration, product ownership, and ensuring compliance with security standards.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
ServiceNow Platform Administration & Configuration
Support the configuration, maintenance, and daily administration of the ServiceNow ITSM platform, ensuring reliable and secure operations
Assist in optimizing CMDB ingestion processes and sustaining CMDB health, focusing on data completeness, accuracy, and alignment with IT governance standards
Implement and manage Service Graph Connectors to automate public and private cloud discovery (e.g., AWS, Azure, GCP, VMware), ensuring real-time visibility into infrastructure assets
Use Agent Client Collector (ACC) and discovery tools to identify and reconcile on-premises and cloud-based IT assets into the CMDB
Support efforts to identify and remove shadow IT software through Service Graph Connector insights, ensuring all discovered assets are properly cataloged, compliant, and secured
Optimize and enforce mandatory data attributes to ensure IT asset completeness and accuracy, collaborating with governance teams to define data standards and validation rules
Partner with senior Product Owners to define and refine business requirements, user stories, and acceptance criteria for ITSM enhancements
Support platform roadmap execution, including testing, deployment, and validation of ServiceNow updates and new capabilities
Contribute to the creation and maintenance of operational best practices and audit-ready process documentation
Participate in backlog grooming, sprint planning, and stakeholder review sessions to ensure alignment between ITSM goals and business priorities
Assist in documenting security assessments, findings, and remediation actions, providing visibility into the organization’s IT asset risk posture
Ensure compliance with ITIL and NIST standards, as well as regulatory requirements applicable to the financial sector
Help maintain governance controls for data integrity, lifecycle management, and shadow IT remediation through ServiceNow workflows and automation
Create and maintain technical and operational documentation for CMDB and discovery processes, data models, and integration flows
Generate data quality and compliance reports to support audits, internal reviews, and continuous improvement initiatives
Contribute to user training materials, knowledge articles, and best-practice guides to promote adoption and data stewardship across teams
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent hands-on experience)
4 - 6 years of experience in ServiceNow administration, ITSM operations, or related IT support roles
Experience with creating and managing Rally stories throughout its lifecycle
Data analytical skills including MS Excel etc
Foundational knowledge of ServiceNow platform administration, scripting, and integrations
Basic understanding of infrastructure components servers, storage, networks, operating systems, and virtualization platforms
Awareness of cybersecurity concepts, endpoint protection, and shadow IT management
Familiarity with data governance, CMDB modeling, and IT asset lifecycle management
Understanding of ITIL principles and service management processes
Eager to learn and grow technical expertise in ServiceNow and ITSM platforms
Strong problem-solving, analytical, and communication skills
Organized, detail-oriented, and able to manage multiple priorities
Collaborative and proactive, with a focus on continuous improvement and data accuracy
Demonstrates initiative, accountability, and a customer-centric mindset
Preferred
Exposure to Service Graph Connectors, Discovery, CMDB, ITAM, or ITOM modules preferred
Experience or familiarity with cloud environments (AWS, Azure, GCP) and agent-based discovery tools is a strong plus
ServiceNow Certification is preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase