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Meta · 5 hours ago

Systems Program Manager, Global Operations Systems

Austin, TX

Full-time

Onsite

Senior Level, Lead/Staff

$152K/yr - $214K/yr

10+ years exp

Meta builds technologies that help people connect, find communities, and grow businesses. They are seeking a Systems Program Manager to lead AI transformation initiatives, drive cross-functional alignment, and manage program strategies that enhance operational efficiency and effectiveness.

Computer Software

Comp. & Benefits

Responsibilities

Own a program charter for AI transformation, ensuring rapid prototyping, testing, and deployment of AI-driven solutions that address current and emerging business needs

Identify, scope, and prioritize high-impact opportunities for automation and AI enablement across International Organization for Standardization (ISO) & Global Risk Operations (GRO), balancing immediate operational needs with long-term strategic goals

Drive cross-functional alignment by partnering with Product, Engineering, Operations, and Data Science teams to ensure AI development, deployment, and workforce transformation strategies are cohesive and actionable

Communicate program strategy, progress, and outcomes to organizational leadership (Director/Vice President) and stakeholders, ensuring transparency, buy-in, and alignment with Meta’s broader AI and operations strategy

Establish and track success metrics for transformation programs, using data-driven insights to measure adoption, efficiency gains, and business impact

Champion change management and upskilling efforts to ensure operational teams are equipped to thrive in an AI-first environment, including training, documentation, and support

Serve as a subject matter expert and thought leader on AI and workforce transformation, providing guidance on best practices, risk management, and feasibility considerations

Foster innovation and continuous improvement by piloting new technologies, gathering feedback, and iterating on solutions to maximize value for GO

Qualification

Technical program managementAI/ML conceptsCross-functional leadershipSystems engineeringAnalytical skillsStakeholder managementCommunication skillsProblem-solving skillsAdaptability

Required

Bachelor's degree in a directly related field, or equivalent practical experience

10+ years of experience in technical program management, systems engineering, operations, or a related field, with a proven track record of leading large-scale, cross-functional initiatives

Technical background—Bachelor's degree (or higher) in Computer Science, Engineering, or a related discipline, or equivalent practical experience

Demonstrated experience with AI/ML concepts and solutions, including familiarity with integrating AI into business processes and tooling

Demonstrated experience to drive workforce or business transformation through technology, including designing and implementing scalable systems and tools

Cross-functional leadership and stakeholder management skills, with experience influencing and aligning multiple teams across engineering, product, and operations

Communication and executive presence, with the demonstrated experience to convey complex technical concepts to both technical and non-technical audiences

Analytical and problem-solving skills, including experience using data to assess, analyze, and resolve issues, and to measure program impact

Experience working in time sensitive, ambiguous environments, with a focus on prioritization, adaptability, and deliver results