The Sliding Door Company · 6 hours ago
Customer Service And Sales Support Representative
Los Angeles, CA
Full-time
Onsite
Mid Level
$20/hr - $21/hr
3+ years expThe Sliding Door Company is seeking a Customer Service And Sales Support Representative who will be responsible for qualifying and tracking incoming leads while supporting the sales team. This role requires exceptional people skills and the ability to act as a brand ambassador, responding to various customer queries and maintaining regular contact with prospective customers.
Real EstateWeb Design
Responsibilities
Work with the Account Manager and Account Executives (Sales Executives) to ensure leads are evaluated according to qualification criteria
Follow procedures and guidelines to properly qualify, assign, and distribute incoming leads
Provide support to Account Executives and respond to customer and prospect queries
Calling on open leads to qualify if they are still interested
Stay up to date with new products and feature launches and ensure the sales team is on board
Work within the internal CRM to ensure customer updates in the system
Maintain regular contact with prospective customers/leads/accounts
Learn the product to become a product expert
Learn the CRM system and become a CRM system expert
Qualification
Required
3+ years' experience as a sales support specialist, customer service, or sales support associate
Excellent customer service skills
In-depth understanding of sales principles and customer service practices
Expert data entry skills specializing in accuracy
Proficient in multitasking and managing multiple priorities simultaneously
Hands on experience with CRM systems
Knowledge of Microsoft Outlook, Word, Excel, SharePoint, OneDrive, and basic Office programs
Self-motivated individual, strong work ethic, optimistic disposition, team player
Typing speed between 60-70 wpm
Company
The Sliding Door Company
The Sliding Door Company is a design company offering sliding glass doors, closet doors, and room dividers. services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Doron Polus
President & CEO
Gil Ben Zion
COO
Company data provided by crunchbase