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Pet Supermarket · 1 day ago

Shift lead

108 - Davie, Fl

Full-time

Onsite

Entry, Mid Level

1+ years exp

Pet Supermarket is one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. The Shift Lead is responsible for supporting the associate and management team, driving sales, and ensuring a high level of customer service while maintaining store standards and safety requirements.

E-CommerceLivestockPetRetail

Responsibilities

Assist customers and leads the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals

Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty

Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email

Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies

Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well-being of all livestock including animal care and feeding

Lead and demonstrate engagement with customers using selling and service model

Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible

Clean pet enclosures and ensure all animals have appropriate food and water

Support in maintaining the fish system

Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor. Heavy lifting up to 55lbs may be repeatedly required several times throughout a shift

Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met

Proficient in store opening and closing procedures

Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner

Support the execution of new hire training and merchandising guidelines

Support the execution of community events and partnering with various rescue agencies

Complete tasks and other duties as assigned by store management

Understands the business. Regularly monitor business throughout the day / shift. Needs to be able to react to business needs