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The Fresh Market · 8 hours ago

Guest Service Manager

Winter Springs, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

The Fresh Market Inc is committed to making everyday eating extraordinary for its guests and is seeking a Guest Service Manager to lead the team in delivering exceptional guest experiences. The role involves directing team members, onboarding new hires, and ensuring operational excellence while fostering a culture of hospitality and service.

CouponsFood and BeverageFood DeliveryHospitalityLoyalty ProgramsRetailSeafood

Responsibilities

Greet guests and proactively assist them in a friendly manner with accurate and timely service

Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns

Support accurate inventories and sales reporting, manage front end performance with routine operational audits

Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner

You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results

At times you will be responsible for total store operations or Manager on Duty (MOD)