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Albertsons Companies · 1 day ago

Floral Manager

8805 LAKEVIEW PKWY, ROWLETT, TX, 75088, US

Full-time

Onsite

Mid Level

Albertsons Companies is a retail organization seeking a Floral Manager to lead their floral department. The role involves overseeing customer service, managing floral merchandising and design, and ensuring inventory control while leading and training a team.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service

Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, intercom, and one‑on‑one interactions)

Answer and respond to incoming calls; resolve customer complaints and notify the Store Director as needed

Take special orders from customers in person or by phone

Plan daily operations and monitor production processes in alignment with company procedures and profitability goals

Order balloons, helium tanks, plants, flowers, accessories, and supplies; ensure freshness, quality, and variety

Respond to special‑occasion merchandising needs, sales trends, ads, seasonal promotions, and customer feedback

Upgrade plants, create bows, inflate balloons, and prepare floral bouquets

Produce floral designs in accordance with company standards

Maintain department standards for floral upgrades, balloon upgrades, and candy arrangements

Assist floral designers and sales employees with their tasks

Ensure proper code dating is enforced for all department products

Prepare sales and inventory reports; conduct physical inventory every 4 weeks

Perform receiving duties including breaking down loads, verifying orders via invoices, inspecting product quality, reporting shortages, stocking, and rotating merchandise

Follow temperature, storage, packaging, and handling guidelines for all indoor/outdoor plants, shrubs, flowers, and cut floral product

Maintain accurate department records and process administrative paperwork

Control shrink and manage department costs

Monitor employee productivity and evaluate overall performance

Maintain knowledge of all department duties, including opening and closing procedures

Schedule, supervise, train, and assign duties to department employees

Train employees on store policies, sales techniques, and record‑keeping procedures

Identify employees with high potential for advancement

Initiate personnel actions such as interviews, transfers, promotions, and disciplinary actions

Maintain working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook

Implement proper product preparation techniques

Safely use and operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, choppers, wire, hot glue guns, spray paint, heat‑sealing machines, and helium tanks

Ensure proper pricing and signage

Ensure safety, cleanliness, and sanitation of the work area, cooler, equipment, and display areas, including code‑date compliance

Implement emergency procedures in the event of equipment or computer software malfunctions

Comply with all workplace safety rules and regulations

Qualification

Floral designCustomer serviceInventory managementTeam leadershipEquipment operationSales techniquesAdministrative paperworkProduct knowledge

Required