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GEODIS · 6 days ago

Warehouse Customer Service Team Lead

Redlands, California, United States

Full-time

Onsite

Mid Level

$18.39/hr - $18.39/hr

3+ years exp

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. The Warehouse Customer Service Team Lead is responsible for tracking freight shipments and leading customer service activities, including responding to inquiries and processing orders.

Air TransportationFreight ServiceLast Mile TransportationLogisticsSupply Chain ManagementTransportationWarehousingWater Transportation

Responsibilities

Utilizes warehouse management systems to track the entire timeline of customer orders; such as Mercury Gate, Synapse, Red Prairie, etc

Communicates directly with customers and their distributors along with the transportation department and warehouses on the status of orders tracked

Works directly with account customer service group and distributors to resolve issues related to warehouse and transportation services

Provides leadership to the Customer Service Representatives by solving problems, offering guidance, and providing support

Interacts with customers by phone, email, or in person and receives orders or changes in service

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary

Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information

Assures proper invoicing of accounts by verifying computer generated invoices

Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

Reports customer feedback to management, including any signs of customer dissatisfaction

Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

Performs paperwork associated with orders including the maintenance of customer files

Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary

Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

Other duties as required and assigned

Qualification

Warehouse Management SystemsSynapseMicrosoft OutlookMicrosoft WordMicrosoft ExcelReport WritingCommunication SkillsProblem Solving

Required

High school diploma or GED (General Education Diploma) required; 2 year college degree preferred

Minimum 3 years related experience or equivalent combination of education and experience

Experience with Synapse operating systems and warehouse management systems

PC literate with experience with Microsoft Outlook, Word and Excel

Excellent written and oral communication skills to effectively present information and respond to questions from groups of managers, customers, and co-workers

Ability to write reports, business correspondence, and procedure manuals

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form