Amazon · 1 month ago
Sr Customer Solutions Manager , Strategic
Cupertino, California, USA
Full-time
Hybrid
Senior Level
$138K/yr - $239K/yr
5+ years expAmazon Web Services (AWS) is seeking a Sr. Customer Solutions Manager to help customers achieve their cloud transformation goals. This role involves guiding customers through their AWS journey, ensuring effective collaboration among various teams, and managing significant workload migrations.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Helping guide AWS customers along their multi-year journey to the cloud
Ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer
Leveraging experience with large scale cloud transformations and helping shepherd customers through their stages of AWS adoption
Guiding customers through the operational, educational, and governance aspects of a successful AWS cloud journey
Interfacing with customer and AWS leadership, driving collaboration between core account groups, product/engineering teams, and customer teams
Planning and supporting major workload migrations
Translating strategic initiatives in the account plan into executable actions, working backwards from customers' key milestones
Managing cadence by leading reporting and tracking functions
Executing education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions
Thinking big, inventing and taking ownership on customer challenges
Proactively helping solve customer challenges through new ideas, tools, and mechanisms
Evangelizing AWS services and influencing customers for adopting them
Qualification
Required
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred
Experience implementing cloud services including migrations and modernization projects or similar
PMP certification, or SCRUM/Agile, SAFe certification
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-02-08
2026-02-08
IndiaTimes
2026-02-08
Company data provided by crunchbase