Duluth Steel Trading · 10 hours ago
Inside Sales Account Representative
Willmar, MN
Full-time
Onsite
Entry, Mid Level
2+ years expDuluth Steel Trading is a rapidly growing steel supply company providing high-quality steel products and solutions for industries nationwide. They are seeking an Inside Sales Account Representative to provide excellent customer service, build relationships with clients, and perform various administrative and financial support tasks within the sales team.
Wholesale Metals and Minerals
Responsibilities
Customer Service: Build and maintain strong, long-term relationships with existing clients, ensuring customer satisfaction and repeat business
Order Processing & Coordination: Process orders and track deliveries inside company software to ensure timely and accurate fulfillment
Administrative Tasks:
O Maintain and update customer records and order information in the company’s CRM system
O Prepare and manage sales documentation, orders, processing orders
O Enter production
O Organize and maintain filing systems for sales-related documents, both physical and digital
Problem-Solving: Ability to professionally address any customer complaints or issues promptly, ensuring the resolution is in line with company policies and customer satisfaction goals
Product Knowledge: Develop a strong understanding of the company’s steel products and services, including specifications, pricing, and applications, to effectively communicate with customers and answer their queries
Financial Support: Accounts receivable and payable work supporting the company Controller’s invoicing and accounting processes for bookkeeping and bank reconciliation
Inventory Tracking: Ability to search, find, cross-check, and account for inventory within the internal software and vendor locations to report for traceability
Qualification
Required
Excellent communication skills (written and verbal) and the ability to build relationships with clients and internal teams
Strong attention to detail is a must
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Self-motivated and target-driven with the ability to work independently and as part of a team
Strong organizational and time-management skills to manage inside sales, administrative tasks, and financial support effectively and accurately
Proficiency in Microsoft Office
Problem solving skills in all circumstances
2+ years of experience in inside sales, customer service, or a related role
2 year finance degree or equivalent 2+ years of finance experience
Preferred
Experience in the steel or manufacturing industry is a plus
Company
Duluth Steel Trading
A carbon steel flat roll master coil, sheet, and slit coil provider.
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase