Onyx Odds ยท 1 day ago
Customer Success Associate
New York City
Full-time
Hybrid
New Grad, Entry LevelOnyx Odds is a social sports prediction platform experiencing significant growth. They are seeking a Customer Success Associate to be the voice of the company, providing support to users, resolving issues, and enhancing user experience on the platform.
Computer Games
No H1B
Responsibilities
Serve as the primary point of contact for users, providing friendly and timely support across email, chat, and social channels
You will help lead and oversee our growing customer support team
Onboard new users and guide them through the platform's features
Troubleshoot issues and escalate technical problems when necessary
Gather user feedback and share insights with the product team to drive improvements
Build relationships with our community and help foster engagement
Contribute to help documentation, FAQs, and other support resources
Identify opportunities to improve the customer experience and take initiative to implement solutions
Identify customer pain points or issues and quickly relay them to the team
Qualification
Required
Serve as the primary point of contact for users, providing friendly and timely support across email, chat, and social channels
You will help lead and oversee our growing customer support team
Onboard new users and guide them through the platform's features
Troubleshoot issues and escalate technical problems when necessary
Gather user feedback and share insights with the product team to drive improvements
Build relationships with our community and help foster engagement
Contribute to help documentation, FAQs, and other support resources
Identify opportunities to improve the customer experience and take initiative to implement solutions
Identify customer pain points or issues and quickly relay them to the team
A sports enthusiast. You follow games, know the storylines, and genuinely love the energy of sports culture
Enthusiastic and passionate. You bring positive energy to your work and care deeply about delivering a great experience
Hard-working and reliable. You take ownership, follow through, and aren't afraid to roll up your sleeves
An excellent communicator. You write clearly, listen actively, and can explain things in a way that makes sense
Empathetic and patient. You understand that behind every support ticket is a real person
Adaptable. You thrive in a fast-paced startup environment where priorities can shift quickly
Preferred
Previous experience in customer support, customer success, or community management
Familiarity with sports betting, fantasy sports, or prediction platforms
Experience with support tools such as Zendesk, Intercom, or similar platforms
Company
Onyx Odds
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase