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Four Seasons Hotels and Resorts · 10 hours ago

Lana'i Experience Planner - Based in L.A.

Lanai City, HI

Full-time

Onsite

New Grad, Entry Level

$26.37/hr - $26.37/hr

Four Seasons Hotels and Resorts is a luxury hospitality company known for its exceptional guest experiences. The Lana'i Experience Planner will coordinate pre-arrival and on-island guest experiences while identifying opportunities to drive incremental revenue, ensuring a personalized and seamless experience for guests.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Coordinate guest activities and experiences for Four Seasons Resort Lānaʻi and Sensei Lānaʻi guests, from pre-arrival through stay

Proactively communicate with guests via email, phone and chat to arrange customized itineraries, activities, dining, spa appointments, and transportation

Use outbound communication to coordinate flights, island activities, and special guest requests

Identify and capture additional revenue opportunities through upselling and personalized recommendations

Answer inbound calls and emails in a timely, professional manner while anticipating guest needs

Review arrivals report to identify guests for proactive outbound sales and itinerary enhancement outreach

Maintain thorough knowledge of the island of Lānaʻi, both resorts, guestrooms, activities, amenities, and package offerings

Reserve activities, spa services, dining, and transportation using multiple systems (Book4Time, Key, OpenTable, OPERA preferred)

Accurately document and update guest profiles and preferences in Golden

Detail reservations in OPERA, including adding accompanying guest names, children, preferences, and input itinerary information into Key

Ensure billing is set up accurately for all activities that require special billing, including sending and following up on credit card authorizations in Canary and building PM accounts in OPERA for third-party billing

Ensure exceptional attention to detail when managing guest requests and follow-through

Collaborate closely with resort operations departments to ensure seamless service delivery and a superior guest experience

Maintain flexibility to support changing guest needs and operational priorities

And More!

Qualification

Hospitality experienceSales experienceCommunication skillsTech-savvyDetail-orientedCustomer serviceGuest relationship building

Required

Successful candidate must possess legal work authorization in United States

Ability to lift up to 20lbs, and push/pull as needed during shifts

Weekend and Holiday availability required

Exceptional written and verbal communication skills, strong customer service, and the ability to build lasting guest relationships through proactive engagement and outbound sales

Detail-oriented and tech-savvy, with the ability to manage multiple systems, reservation platforms, and tasks simultaneously