Aston Carter · 5 hours ago
Customer Support Representative
Richardson, TX
Contract
Hybrid
Mid Level
$18/hr - $20/hr
3+ years expAston Carter provides world-class corporate talent solutions and is seeking a People Associate to support customer service efforts within their People Service Center. This role focuses on ensuring customer satisfaction by handling service requests, managing service tickets, and maintaining data integrity.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Handle inbound and outbound customer service phone support, providing prompt and courteous assistance to employees or clients
Manage service tickets, logging, tracking, and resolving requests or issues submitted through internal systems
Ensure timely follow-up and accurate documentation to maintain data integrity and compliance
Regularly input and update information in relevant databases or systems
Qualification
Required
Attention to detail, demonstrating precision and accuracy in completing tasks
Ability to multitask, managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines
Effective communication skills, clearly conveying information both verbally and in writing
Strong interpersonal skills to build positive working relationships and collaborate effectively with team members and stakeholders
Proficiency in Microsoft Suite and basic computer functions
At least 3 years of experience in customer service or related industry
High School diploma or GED
Preferred
Experience with ServiceNow and PeopleSoft is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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