Aston Carter · 6 hours ago
Inside Sales Representative
Cleveland, OH
Contract
Onsite
New Grad, Entry Level
$16/hr - $16/hrAston Carter provides corporate talent solutions and is seeking an Inside Sales Representative. The role involves handling inbound and outbound customer calls, providing product knowledge, and entering customer data into CRM systems while maintaining high standards of customer service.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates
Make outbound follow-up calls to confirm appointments and gather additional information
Provide scripted product knowledge across multiple home improvement categories
Accurately and efficiently enter customer data into CRM systems
Identify opportunities to connect customers with sales representatives
Escalate complex inquiries to higher-level agents or supervisors as appropriate
Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment
Qualification
Required
Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates
Make outbound follow-up calls to confirm appointments and gather additional information
Provide scripted product knowledge across multiple home improvement categories
Accurately and efficiently enter customer data into CRM systems
Identify opportunities to connect customers with sales representatives
Escalate complex inquiries to higher-level agents or supervisors as appropriate
Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment
More than just 'friendly' - need someone to be driven and sales driven mindset
Deliver exceptional customer experiences on every interaction
Consistently meet or exceed call handling, scheduling, and accuracy targets
Demonstrate reliability through consistent attendance and punctuality
Maintain high standards of data entry accuracy and compliance with standard operating procedures
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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