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H-Wave · 1 day ago

Regional Operations Manager

Huntington Beach,CA,US

Full-time

Onsite

Mid, Senior Level

H-Wave is dedicated to providing drug-free pain relief and rehabilitation solutions. The Regional Operations Manager will oversee department operations, manage workflows and teams, and ensure excellent customer service while supporting the company's goals.

Medical Device

Culture & Values

Responsibilities

Lead and facilitate team meetings and collaborate with other departments to improve processes and share ideas

Serve as a subject matter expert, supporting the team with escalations, troubleshooting, and research

Coach and develop employees through call monitoring, scorecards, job shadowing, observations, and regular one-on-one meetings

Support team skill development through training materials, educational sessions, mentoring, and policy/procedure training

Oversee hiring, retention, performance management, employee relations, compensation changes, and terminations for direct reports

Prepare weekly and ad hoc reports and review key metrics to identify trends, issues, and improvement opportunities

Continuously review and streamline processes to improve efficiency and internal and external interactions

Partner with Regional Managers to identify revenue growth opportunities through workshops and collaboration

Manage escalated payor negotiations, including outstanding balances and lien settlements, while maintaining professional relationships

Build and maintain relationships with payors, carriers, adjusters, and nurse case managers through authorizations and collections

Educate patients, adjusters, and case managers on the H-Wave home care program and its benefits

Stay current on state laws, rules, and regulations for assigned regions and communicate updates to the team

Establish and support strategic goals by analyzing business, financial, and operational data and implementing action plans

Manage multiple priorities effectively in a fast-paced, changing environment

Report weekly activity to the Director of Authorizations and Collections

Perform other duties as assigned

Qualification

Operations ManagementTeam ManagementProblem-SolvingCommunication SkillsOrganizational SkillsInterpersonal SkillsDetail-Oriented

Required

Proven work experience as an Operations Supervisor (preferred) or in a similar role

Knowledge of organizational effectiveness and operations management

Self-directed with strong problem-solving skills and the ability to execute tasks efficiently and on time

Detail-oriented with excellent written and verbal communication skills

Strong planning, organizational, and interpersonal skills

Solid understanding of office administrative tasks and event planning

Team-oriented, with the ability to work and communicate respectfully with other departments

This is a position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus

It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder

Employees in this position must be physically able to efficiently perform the essential functions of the position

Company

H-Wave

H-Wave is a multi-functional electrical stimulation device intended to speed recovery, restore function, and manage chronic, acute or post-operative pain.

Founded in 1981