Aston Carter · 5 hours ago
Client Services Specialist
Memphis, TN
Contract
Hybrid
Entry Level
$21/hr - $21/hr
1+ years expAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. They are seeking a Client Services Specialist to establish and maintain relationships with retail customers and manage sales orders effectively.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Establish and maintain relationships with retail customers, consumers and outside sales team
Process sales orders and communicate any errors in payment terms and/or price discrepancies to the customer or salesperson
Process returns requests for designated accounts
Answer incoming telephone calls
Responsible for managing calls with one call resolution
Develop knowledge of product form and function
Understand customer sales programs, sales promotions
Process all requests for sales and show samples
Work with Supply Chain on orders for large and out of stock quantities/recovery timing
Work with Credit Department on orders on credit hold and on pricing disputes
Track all roll out orders to ensure they arrive on time
Work with our warehouse staff to ensure that orders ship on time with customer’s specific shipping requirements addressed
Prepare documents to refute customer fines and utilize their portals to file rebuttals with customers
Update customer web sites with information such as tracking information, weight of orders and confirmation numbers
Troubleshoot product related issues to final resolve. Research information as needed
Prepare warranty, parts and replacement product orders
Respond to incoming information requests via email
Participate in technical training classes, develop on-going understanding of product installation, operation, and troubleshooting techniques
Perform other duties as assigned
Account management
Qualification
Required
Establish and maintain relationships with retail customers, consumers and outside sales team
Process sales orders and communicate any errors in payment terms and/or price discrepancies to the customer or salesperson
Process returns requests for designated accounts
Answer incoming telephone calls
Responsible for managing calls with one call resolution
Develop knowledge of product form and function
Understand customer sales programs, sales promotions
Process all requests for sales and show samples
Work with Supply Chain on orders for large and out of stock quantities/recovery timing
Work with Credit Department on orders on credit hold and on pricing disputes
Track all roll out orders to ensure they arrive on time
Work with our warehouse staff to ensure that orders ship on time with customer's specific shipping requirements addressed
Prepare documents to refute customer fines and utilize their portals to file rebuttals with customers
Update customer web sites with information such as tracking information, weight of orders and confirmation numbers
Troubleshoot product related issues to final resolve. Research information as needed
Prepare warranty, parts and replacement product orders
Respond to incoming information requests via email
Participate in technical training classes, develop on-going understanding of product installation, operation, and troubleshooting techniques
Perform other duties as assigned
Account management
Customer service
Data entry
Call center
Inbound call
Customer support
Clerical
Excellent communication skills both written and verbal
1 to 2 years of customer service experience
Microsoft Office
Intermediate Excel
Strong Data Entry Skills
Detail Oriented
Conflict Management/Resolution
Customer Focused
Excellent Listener
Team Player
Problem Solver
Functional/Technical Abilities
Preferred
Associate degree preferred
EDI experience preferred
Infor LN/SAP/Cloud based ERP preferred
Account Management preferred
WMS experience preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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