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Goodwill Industries of the Southern Piedmont · 10 hours ago

Essential Edge Training Specialist

Charlotte, NC

Part-time

Hybrid

Senior Level

5+ years exp

Goodwill Industries of the Southern Piedmont is seeking an Essential Edge Training Specialist to support fee-for-service contracts by designing and facilitating skill development curricula for external organizations. The role involves creating training content, delivering workshops, and evaluating training effectiveness to enhance client skills and competencies.

Corporate TrainingEmploymentNon Profit

Responsibilities

Supports fee-for-service contract work including instructional design and in-person classroom workshop delivery at the Goodwill Opportunity Campus or client defined location

Maintains consistent up-to-date facilitation of Essential Edge curriculum to support the brand standards

Creates and revises training content, program materials, job aids, manuals, multimedia visual aids, and reference materials

Reviews off-the-shelf products as needed in alignment with the curricula strategies, client requests and Goodwill University Instructional Design standards

Develops skills and competencies for clients by effective instructional design techniques to create and deliver programs, including essential skills, customer service skills, and leadership development

Diagnoses and creates skill development solutions to assist client stakeholders solve specific issues as needed

Completes train-the-trainer process to assure consistency in facilitation and use of materials for delivery

Administers assessment tools for evaluation of training effectiveness

Collaborates to build and support both internal and external relationships provide support needed to fulfill contract requirements

Enters training data into appropriate databases of required and completed training programs

Maintains program data tracking to identify trends and patterns and support continuous improvement

Tracks project time, contract implementation data, workshop metrics and feedback

Participates in GU, Talent Development and Workforce Services (WFS) All Staff meetings as appropriate

Develops and maintains knowledge of external resources and trends to maintain up-to-date and relevant training content

Works in a hybrid environment; including in-person, virtual and via phone

Qualification

Instructional designTraining facilitationCurriculum developmentAssessment toolsData trackingCustomer service skillsLeadership developmentCollaborationCommunication

Required

Bachelor's Degree (B.A.) from a four-year college or university in Human Resource Management, Organizational development, Adult Learning, Business or related field

Five or more years' experience developing, coordinating and conducting training

Valid Driver's License (Class C), car insurance and reliable automobile required