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Allied Dispatch Solutions · 4 hours ago

Elite CSE Team Manager

Johnson City Operations Center - Johnson City, TN 37604

Full-time

Onsite

Senior Level

$24/hr - $27/hr

5+ years exp

Allied Dispatch Solutions is seeking a high-caliber Elite Customer Solutions Expert Team Manager to lead their team of Elite Customer Solutions Experts. This role is designed for an expert in high-stakes logistics and real-time event management, responsible for the performance and professional development of a team that functions as air traffic controllers for roadside assistance.

AutomotiveConsultingTransportation

Responsibilities

Lead a team of Elite Customer Solutions Experts (ECSE)

Ensure successful orchestration of outcomes for motorists in vulnerable situations

Monitor live data streams to identify bottlenecks before they become failures

Intervene decisively to ensure drivers are never left stranded

Exhibit and foster the 'Hero Behind the Headset' mentality

Ensure the team views themselves and performs as a mission-critical logistics unit

Qualification

CRM toolsReal-time tracking softwareMulti-channel dispatch systemsHigh-volume dispatch managementLogistics expertiseCognitive abilityBilingual English/SpanishReporting skillsAdaptabilityCommunications mastery

Required

Technical Fluency – Expert-level proficiency in CRM tools, multi-monitor setups, CRM tools, real-time tracking software, multi-channel dispatch systems, and data-driven dashboard monitoring

Communications Mastery - Articulate and professional voice with the ability to provide clear directives to field/internal teams and 'manage up' to senior leadership

Cognitive Ability - Exceptional ability to track multiple moving parts simultaneously and transition from routine operations to high-priority events without losing focus

Logistics Expertise - Proven ability to manage complex, multi-channel dispatch systems and real-time tracking software

Five plus (5+) years in high-volume dispatch management, emergency response leadership, or command center operations

Adaptability and comfort with shifting priorities in a fast-paced, evolving environment