EXTOL International, Inc. is now Cleo · 17 hours ago
Nutrition Operations Manager
San Diego,CA,US
Full-time
Onsite
Mid Level
3+ years expEXTOL International, Inc., now known as Cleo, is dedicated to helping low-income seniors in San Diego overcome poverty through comprehensive support services. The Nutrition Operations Manager will oversee daily operations of congregate meal service, manage a team, and ensure efficient meal delivery while supporting systems improvements within the Nutrition department.
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Responsibilities
Oversees daily operations of congregate meal service, ensuring a seamless, respectful, and timely dining experience for older adult participants
Leads and manages a team of food service workers, drivers, and volunteers; builds a high-performing, customer-focused team culture
Develops and implements operational systems to optimize staff scheduling, inventory tracking, meal forecasting, and service workflow
Creates and maintains standard operating procedures, staff training programs, and quality assurance systems for food service delivery
Provides direct supervision during meal service, including kitchen operations, participant check-in, and donation collection
Ensures accurate forecasting and reporting of meals ordered and served to maximize allowable claims, reduce waste, and meet funding requirements
Collaborates with the Senior Director of Nutrition Services to support departmental performance goals, budget monitoring, and operational benchmarks
Prepares staff schedules and timecards; monitors attendance, approves time off, and conducts regular performance evaluations
Coordinates and monitors inventory, supply ordering, and vendor communication for the site; ensures equipment is maintained and used properly
Conducts site audits to ensure compliance with food safety, sanitation, and regulatory standards; addresses deficiencies promptly
Serves as the point person for staff and participant concerns at the site; de-escalates conflicts and supports team members in responding to challenging client behaviors, including individuals experiencing homelessness or mental health instability
Works cross-functionally with Facilities, Volunteers & Activities, Health & Social Services, and vendor partners to ensure integrated service delivery
Participates in special event planning and execution, including catered meals, holiday meals, and donor site visits
Supports grant compliance, audit readiness, and data accuracy by ensuring timely and accurate submission of reports and records
Models the values of Serving Seniors and contributes to a strong organizational culture of accountability, innovation, empathy, and impact
Qualification
Required
Bachelor's degree in Hospitality Management, Foodservice Management, Business Management, Nutrition, or a related field; or an equivalent combination of education and experience
Minimum of 3 years of supervisory experience in food service, operations, or similar community-based program delivery. A combination of education and experience may be accepted
Certified Food Safety Manager certificate in the state of California
Strong, confident leadership with the ability to guide and hold staff accountable while remaining approachable and supportive
Advanced professional writing skills, with the ability to produce clear, concise, and strategic communications for internal and external audiences
Excellent customer service and de-escalation skills in interactions with seniors, guests, and volunteers
Able to maintain professionalism and compassion in a dynamic, client-facing environment
Skilled at organizing workflows, scheduling, and managing time-sensitive service delivery
High attention to detail with ability to complete reports accurately and on time
Excellent interpersonal, verbal, and written communication skills
Proficient in Microsoft Office, particularly Outlook, Word, and Excel
Must be reliable, adaptable, and committed to team success
Valid California Driver's License required
Preferred
Experience working with older adults is preferred
Bilingual (English/Spanish/Mandarin) is a plus
Company
EXTOL International, Inc. is now Cleo
EXTOL International Inc. is extremely excited to join the Cleo family.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-04-05Acquired
Leadership Team
A
Anthony Baran
President and CEO
Company data provided by crunchbase