Tait Communications · 3 months ago
Order Fulfillment Representative
Houston,TX,US
Full-time
Onsite
New Grad, Entry LevelTait Communications is a leading provider of communication solutions, and they are seeking an Order Fulfillment Representative. The role involves managing customer relationships, processing orders, and ensuring customer satisfaction through effective logistics and communication.
Communications InfrastructureTelecommunicationsWireless
Responsibilities
Check orders for configurations, pricing/discounts, Incoterms, T&Cs, and delivery requirements
Process all customer orders in a timely manner in the ERP system using the appropriate order type
Ensure contract review (where required) is complete and that commercial team approval is sent
Check availability of Tait product and third party supplier, raising purchase orders where appropriate
Plan and coordinate orders, to ensure orders deliverables are met
Communicate any production delays and revise dates to customers and management
Provide information to management and other interested parties on order history and current orders
Confirm orders and delivery dates back to the customers
Coordinate ERP corrections with product/pricing teams
Maintain and update filing system for both outstanding and shipped orders
Resolve any shipment discrepancies, damages, or errors during the course of a delivery
Invoice customers in ERP and send invoices to appropriate party and copy finance team
Process credit and material returns with proper approvals in a timely manner
Provide regular progress reporting to both the sales team and management on status of orders
Provide support, follow up and backup (where required) to the sales team
Provide backup (as required) for receipting repairs upon arrival for store
Validate repair induction requests and initiate documents/updates
Manage and tracks repairs (customer and internal) through the repair cycle
Provide updates to the master repair tracking list with current status and issues
Manage ERP system to extract customer delivery dates for warranty requirements
Apprise repair team of issues/special requirements status and warranty entitlements
Resolve information deficiencies and updates system with data as appropriate
Create accurate and complete ERP quotations for billable repairs when required
Validate work completion for repair orders before closure and invoicing
Rectify problems such as damages, shortages and non-conformance to specifications
Monitor repair cycle time to meet performance metrics
Generate reports from company system, review data, and assist with monthly reports
Compile and distribute weekly serial number report to primary customers and answer any questions
Compile and distribute weekly order tracking report to customers and answer any questions
Manage demo equipment to ensure that the correct product meets requirements of evaluation
Assist standardizing work processes within ERP for logistics
Prepare expenditure requests for Tait and third party to fulfill customer service orders
Provide purchase orders to vendors along with Tait T&Cs
Receipt in goods/services to allow payables to process payments
Prepare required export documentation in accordance with the sales order requirements
Liaise with Stores Controller to ensure customer sales and service orders are dispatched in time, accurately and any special instructions are actioned
Negotiating with manufacturing to expedite orders (when required) to meet customer's deadlines
Organise shipments (when required) by processing pickings lists and liaising with dispatch
Work with freight companies to expedite & track shipments and resolve issues
Upload tracking information and proof of delivery to customer's tracking site (if required) and ERP
Daily purchase components required for repair from TL or Third party companies
Daily purchase safety stock converted through ERP requisitions
First point of contact for all customer inquiries product availability, pricing, delivery, and repairs
Maintain a day to day contact with all relevant people in the appropriate sales regions
Investigate and solve customer and supplier problems
Update and maintain the CRM (if applicable) in an accurate manner as directed by your manager
Update and maintain the ERP in an accurate manner for the customer's orders
Preparation of quotations and coordination of tender documents to ensure deadlines are met
Follow up with customers for any outstanding repair quotations and advise repair team
Follow-up with customer's order quotations to secure orders or establish reason why lost
Regular calls with customers for support and to encourage new sales
Work with accounts team to monitor customer payments
Opening/maintaining/closing electronic job files and records
Take an active role in looking for improvement opportunities in procedures and customer service
Establish the most appropriate work and project related goals for you personally
Ensure that these goals can be directly related to the team plan and our own development needs
Break these goals down into specific, measurable and achievable objectives for yourself
Demonstrate habit of making plans, taking action and learning from those plans and actions
Work with your Manager to annually produce your Personal Development Plan and review regularly
Accomplish assigned duties in accordance with ISO processes
Raise tickets in quality tool capturing customer issues and assist with corrective action as required
Qualification
Required
Manage the day to day relationship with the customer/dealer
Respond to customer inquiries and provide prompt and accurate information regarding Tait products and services
Process standard sales and service orders, returns, credits, demonstration equipment, and all related invoicing
Manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction
Plan, coordinate and monitor logistics operations such as warehousing, inventory, transportation
Check orders for configurations, pricing/discounts, Incoterms, T&Cs, and delivery requirements
Process all customer orders in a timely manner in the ERP system using the appropriate order type
Ensure contract review (where required) is complete and that commercial team approval is sent
Check availability of Tait product and third party supplier, raising purchase orders where appropriate
Plan and coordinate orders, to ensure orders deliverables are met
Communicate any production delays and revise dates to customers and management
Provide information to management and other interested parties on order history and current orders
Confirm orders and delivery dates back to the customers
Coordinate ERP corrections with product/pricing teams
Maintain and update filing system for both outstanding and shipped orders
Resolve any shipment discrepancies, damages, or errors during the course of a delivery
Invoice customers in ERP and send invoices to appropriate party and copy finance team
Process credit and material returns with proper approvals in a timely manner
Provide regular progress reporting to both the sales team and management on status of orders
Provide support, follow up and backup (where required) to the sales team
Provide backup (as required) for receipting repairs upon arrival for store
Validate repair induction requests and initiate documents/updates
Manage and track repairs (customer and internal) through the repair cycle
Provide updates to the master repair tracking list with current status and issues
Manage ERP system to extract customer delivery dates for warranty requirements
Apprise repair team of issues/special requirements status and warranty entitlements
Resolve information deficiencies and updates system with data as appropriate
Create accurate and complete ERP quotations for billable repairs when required
Validate work completion for repair orders before closure and invoicing
Rectify problems such as damages, shortages and non-conformance to specifications
Monitor repair cycle time to meet performance metrics
Generate reports from company system, review data, and assist with monthly reports
Compile and distribute weekly serial number report to primary customers and answer any questions
Compile and distribute weekly order tracking report to customers and answer any questions
Manage demo equipment to ensure that the correct product meets requirements of evaluation
Assist standardizing work processes within ERP for logistics
Prepare expenditure requests for Tait and third party to fulfill customer service orders
Provide purchase orders to vendors along with Tait T&Cs
Receipt in goods/services to allow payables to process payments
Prepare required export documentation in accordance with the sales order requirements
Liaise with Stores Controller to ensure customer sales and service orders are dispatched in time, accurately and any special instructions are actioned
Negotiate with manufacturing to expedite orders (when required) to meet customer's deadlines
Organise shipments (when required) by processing pickings lists and liaising with dispatch
Work with freight companies to expedite & track shipments and resolve issues
Upload tracking information and proof of delivery to customer's tracking site (if required) and ERP
Daily purchase components required for repair from TL or Third party companies
Daily purchase safety stock converted through ERP requisitions
First point of contact for all customer inquiries product availability, pricing, delivery, and repairs
Maintain a day to day contact with all relevant people in the appropriate sales regions
Investigate and solve customer and supplier problems
Update and maintain the CRM (if applicable) in an accurate manner as directed by your manager
Update and maintain the ERP in an accurate manner for the customer's orders
Preparation of quotations and coordination of tender documents to ensure deadlines are met
Follow up with customers for any outstanding repair quotations and advise repair team
Follow-up with customer's order quotations to secure orders or establish reason why lost
Regular calls with customers for support and to encourage new sales
Work with accounts team to monitor customer payments
Opening/maintaining/closing electronic job files and records
Take an active role in looking for improvement opportunities in procedures and customer service
Establish the most appropriate work and project related goals for you personally
Ensure that these goals can be directly related to the team plan and our own development needs
Break these goals down into specific, measurable and achievable objectives for yourself
Demonstrate habit of making plans, taking action and learning from those plans and actions
Work with your Manager to annually produce your Personal Development Plan and review regularly
Accomplish assigned duties in accordance with ISO processes
Raise tickets in quality tool capturing customer issues and assist with corrective action as required
Company
Tait Communications
Tait Communications is a global leader in designing, delivering and managing critical communication solutions that help utilities.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Draughn
Director Global Solutions
Recent News
Research and Markets
2025-08-29
2025-07-29
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