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Coastal Waste & Recycling, Inc · 4 days ago

Customer Service Representative

Largo, FL

Full-time

Onsite

New Grad, Entry Level

Coastal Waste & Recycling is a growing privately owned solid waste disposal and recycling company headquartered in Boca Raton, Florida. They are seeking a dedicated Customer Service Representative to deliver top-notch customer service, handle inquiries, resolve issues, and maintain a high level of customer satisfaction.

Environmental Consulting

Hiring Manager

Rafaella L.

Responsibilities

Respond promptly and professionally to customer calls regarding waste collection services, billing, and account management

Address and resolve customer complaints efficiently to ensure a positive experience

Process service requests, cancellations, and account updates with accuracy

Maintain organized records of customer interactions, transactions, and feedback

Collaborate with dispatch and operations teams to ensure timely service delivery

Provide clear information about services, policies, and procedures

Follow up with customers to confirm issue resolution and satisfaction

Assist with reporting and documentation as needed

Qualification

Customer service experienceCommunication skillsCustomer service softwareProblem-solving skillsMultitasking abilityAttention to detailOrganizational skillsTime management skillsInterpersonal skills

Required

High school diploma or equivalent; additional education in customer service or related fields is a plus

Previous experience as a customer service representative, preferably in waste management or a related industry

Strong communication and interpersonal skills

Proficiency in customer service software and other relevant computer applications

Excellent problem-solving skills and attention to detail

Ability to multitask and perform under pressure

Strong organizational and time management skills

Benefits

Highly Competitive Pay

Comprehensive Health Benefits Package

401(k) Plan with Company Matching Program

Various Employee-Centric Perks and Initiatives

Opportunities for Overtime Pay

Opportunities for Professional Development and Growth

Company

Coastal Waste & Recycling, Inc

Coastal Waste & Recycling is a privately owned, solid waste disposal and recycling company headquartered in Boca Raton, Florida with over 40 operating locations in Florida, Georgia and South Carolina.

Founded in 2017