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TP Mechanical · 2 hours ago

PART TIME SERVICE OPERATIONS COORDINATOR

Indianapolis, IN

Part-time

Onsite

New Grad, Entry Level

TP Mechanical is seeking a Part Time Service Operations Coordinator to facilitate the operations and profitability of their Service Division. The role involves scheduling service calls, maintaining agreements, and ensuring effective communication with technicians and customers.

ConstructionMechanical DesignMechanical Engineering

Diversity & Inclusion

Responsibilities

Take incoming calls

Create dispatch tickets for all service calls

Schedule and coordinate all service calls as calls are received based on the expected complexity of the call against the capabilities of the available technicians. Works with the Service Manager to schedule jobs

Maintain maintenance agreements, including scheduling, materials needed, special requirements, etc

Debrief Service Technicians daily on the status of jobs

Respond to all messages left overnight

Maintain dispatch board/schedule, including forecasting workload for 2-3 days out

Follow up with customers on all pending and recommended work

Assist with ordering parts as necessary

Update customer files as information is received: contacts, filter & belt information, etc

Maintain On Call schedule

Check tickets for accuracy once completed, including but not limited to verifying times, materials used, summary entered, etc

Maintains liaison with the Director of Service and the Operation Manager on problem account receivables

Participate in credit negotiations to build the customer base. Oversee open account customers when credit limit has been exceeded

Manages equipment, special tools, vehicles, and parts needs for the Service Division

Trains designated employees in proper servicing procedures, practices, and promotion of TP Mechanical Service quality standards and corporate mission

Works with department managers, coordinators, and employees in support of all facets of the Service Division

Works with department managers, the owner-team, and the Director of Service in support of the corporate goals, mission, and vision

Manages the necessary administrative records and controls to protect the interests of the corporation and the customer, to include prompt and accurate invoicing

Resolving customer concerns and complaints in a timely, efficient, and cost-effective manner

Coordinates the efficient use and allocation of the part runner’s time

Works with suppliers on parts-related pricing, performance, reliability, and availability

Implement quality control procedures for the Service Division to ensure optimal customer service, efficient use of equipment and time, and meeting departmental strategic and budgetary goals

All other duties as assigned