North Bend Medical Center · 2 days ago
Customer Service Representative T1
Coos Bay, OR
Full-time
Onsite
New Grad, Entry Level
0+ years expNorth Bend Medical Center is currently hiring a Customer Service Representative, dedicated to providing opportunities for careers and making a difference in people’s lives. The role involves answering patient inquiries, resolving issues related to insurance, and ensuring a culture of service excellence.
Health CareMedical
Responsibilities
Answers phone in a timely manner and in accordance with facility policy
Assist patients with insurance and benefits questions
Contacts insurance company on behalf of the patient, as needed
Answer patient inquiries related to account status, activity, and outstanding charges
Escalates patient financial arrangements to the Patient Financial Services Rep
Triaging calls, connecting, and transferring calls
Provides a pleasant and helpful phone contact for callers
Courteously and efficiently answers all incoming calls
Qualification
Required
High School diploma or equivalent
Maintains compliance with regulations and laws applicable to job
Professional level of communication with video, phone, and email
Ability to effectively prioritize the work to meet deadlines and expectations
Meets the quality and productivity measures as outlined by NBMC
Brings positive energy to work
Uses critical thinking skills
Being present and focused on assigned tasks and eliminates distractions
Being a self-starter
Ability to work independently and within a team atmosphere
Answers phone in a timely manner and in accordance with facility policy
Assist patients with insurance and benefits questions
Contacts insurance company on behalf of the patient, as needed
Answer patient inquiries related to account status, activity, and outstanding charges
Escalates patient financial arrangements to the Patient Financial Services Rep
Triaging calls, connecting, and transferring calls
Provides a pleasant and helpful phone contact for callers
Courteously and efficiently answers all incoming calls
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at one time
Honors and sets high expectations for patient confidentiality and customer service in accordance with NBMC's policies and procedures and HIPAA requirements
Preferred
6 months previous experience in a healthcare setting
Knowledge of insurance process and terminology
Strong background in Collection services
Advanced level of industry standard electronic medical record content
Must have professional level skills in MS products such as Excel, Word, Power Point
Proficient application of business/office standard processes and technical applications
Benefits
Competitive wages
Excellent medical, dental and vision insurance options
Generous paid time off
401k + company contributions
Company
North Bend Medical Center
North Bend Medical Center is a hospital & health care company that provides urology, pain management, and acupuncture services.
201-500 employees
H1B Sponsorship
North Bend Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (4)
2022 (3)
2021 (8)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
John Kinna
Chief Executive Officer
Company data provided by crunchbase